At AXAAssistance Canada, I guided customers through claim submissions, reviewed documentation, and followed up on processing. I also coordinated with hospitals, repair centers, tow services, and travel assistance providers to help resolve urgent situations.
At KongaPay, I resolved customer concerns involving failed transactions, payment delays, account verification, and refunds. I also helped customers with registration, password resets, and transaction troubleshooting.
At KongaPay, I monitored payment transactions, flagged suspicious activity, and escalated potential fraud cases while following company policies and data protection requirements.
At FiberOne Broadband, I called prospective and existing customers to explain digital products and subscription services. I identified customer needs, generated leads, and scheduled follow-ups for interested customers.
