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Clement Olawuyi

@clementolawuyi

Customer Experience Officer at Glover Technology who resolved escalated complaints and supported customer satisfaction and retention.

At Glover Technology, I supported customers by listening to their concerns, identifying needs, and providing tailored solutions. I also resolved escalated complaints and collaborated with internal teams to address customer issues.

At BiddyKing Multi Global LTD, I handled 60–100+ daily conversations across phone, email, and live chat while maintaining a 95%+ customer satisfaction rating. I documented interactions in Zendesk and HubSpot CRM and processed orders, refunds, and account updates.

Experience

Work history, roles, and key accomplishments

GT

Customer Experience Officer

Glover Technology

May 2024 - Jul 2026 (2 years 2 months)

Supported customers by actively listening to concerns, identifying needs, and providing tailored solutions. Resolved escalated complaints and collaborated with internal teams to improve service processes.

Customer Support Complaint Resolution Escalation Handling Customer Satisfaction CRM documentation Cross Functional Collaboration

BL

Customer Service Representative / Assistant

BiddyKing Multi Global LTD

Jun 2022 - Apr 2024 (1 year 10 months)

Managed 60-100+ daily customer conversations across phone, email, and live chat while maintaining a 95%+ CSAT rating. Documented interactions in Zendesk and HubSpot CRM and processed orders, refunds, and account updates.

Zendesk HubSpot Customer Support Objection Handling First Contact Resolutions CRM documentation Order Processing Refund Processing Data Protection

Education

Degrees, certifications, and relevant coursework

MP

Moshood Abiola Polytechnic

National Diploma, Accounting

Earned a National Diploma in Accounting from Moshood Abiola Polytechnic in 2019.

HU

HubSpot

CRM Training & Certification, CRM

Completed CRM training and certification from HubSpot.

ZE

Zendesk

CRM Training & Certification, CRM

Completed CRM training and certification from Zendesk.

GO

Google

Google Cybersecurity Certificate, Cybersecurity

Earned the Google Cybersecurity Certificate.

Tech stack

Software and tools used professionally

Salesforce

Slack

Zendesk

Google Workspace

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Social media

Job categories

Customer Support Specialist Customer Success Specialist Customer Service Customer Experience Officer

Skills

Customer Support Customer Success Customer Inquiry Resolution Complaint Resolution Escalation Handling First Contact Resolutions Customer Retention Customer Needs Assessment Customer Relationship Management Objection Handling Customer Follow up CRM documentation Order Management Refund Processing Account Management

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