Open to opportunities

Faith Ibeh

@faithibeh

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Customer support specialist skilled in communication, problem-solving, and customer satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that allows me to further develop customer retention strategies and enhance customer relationships in a dynamic environment.

SupportPro

Experience

Work history, roles, and key accomplishments

Current

Customer Retention Officer

Current

ARCA PAYMENT LIMITED

Jan 2024 - Present (1 year 5 months)

As a Customer Retention Officer, I achieved increased customer retention rates through active listening and engagement, developed retention campaigns, and maintained strong customer relationships. I also analyzed customer data to identify churn risks and addressed complaints effectively.

Customer Retention Data Analysis Customer Engagement Loyalty Programs Relationship Management Communication Skills Campaign Development Customer Service

Customer Service Representative

ELOK’S NIGERIA LIMITED

Feb 2022 - Dec 2023 (1 year 10 months)

In my role as a Customer Service Representative, I improved customer satisfaction by managing high volumes of inquiries, resolving complaints, and ensuring smooth operations through timely reporting and communication.

Customer Satisfaction Complaint Handling Reporting Communication Skills Customer Support Problem Solving Operations Management

Education

Degrees, certifications, and relevant coursework

Imo State Polytechnic

Higher National Diploma, Microbiology

2019 -

Completed a Higher National Diploma (HND) in Microbiology, focusing on the study of microorganisms and their effects on humans, animals, plants, and the environment.