Open to opportunities

Irwin Kwan

@irwinkwan

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Experienced product manager with a focus on customer experience and innovation.

United States

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What I'm looking for

I am looking for a role that fosters innovation and values customer-centric product development.

I am a seasoned product manager with over a decade of experience leading cross-functional teams to deliver innovative solutions in various industries, including technology and healthcare. My tenure at Tesla as a Staff Product Manager/Engineer has equipped me with the skills to manage large-scale projects and drive product development that enhances user experience for a global workforce of over 300,000 employees.

Throughout my career, I have consistently achieved significant results, such as migrating over 94,000 employee profiles to a next-generation learning platform and achieving an 85% completion rate for training programs. My leadership at Delta Dental resulted in a 10% increase in customer satisfaction scores, showcasing my ability to blend product vision with customer needs effectively. I thrive in dynamic environments where I can leverage my expertise in product management to create impactful solutions.

Experience

Work history, roles, and key accomplishments

Current

Staff Product Manager/Engineer

Current

Tesla, Inc.

Jan 2020 - Apr 2024 (4 years 3 months)

Led the scaling and enabling of Talent and Training products across Tesla, overseeing a team of Senior Product Managers. Successfully migrated the Learning platform and launched a next-gen Training platform supporting over 122,000 employees, achieving high completion rates and organic growth.

Product Management Team Leadership Learning Management Systems Agile Methodologies Data Migration Performance Management User Experience Design Cross Functional Collaboration Training Development Metrics Analysis

Senior Product Manager

Delta Dental of California

Jan 2017 - Jan 2021 (4 years)

Developed product vision and customer experience for Delta Dental’s digital platform, leading a SCRUM team to enhance user engagement while ensuring compliance with privacy regulations. Achieved significant improvements in customer satisfaction and usability metrics.

Product Vision Customer Experience Scrum Design Thinking Digital Experience Prototyping User Research KPI Tracking

Director, Product Management

Redbooth, Inc.

Jan 2017 - May 2017 (4 months)

Managed a team to execute a cohesive product strategy, focusing on reducing churn and aligning product features with business goals. Successfully pivoted the business model and improved user engagement metrics.

Product Strategy Team Management Business Modeling User Engagement Market Research Agile Development Metrics Analysis

Senior Product Manager

Redbooth, Inc.

Feb 2014 - Jan 2017 (2 years 11 months)

Led cross-functional teams to launch customer-centric features across platforms, improving onboarding and activation rates significantly. Delivered key product features on an Agile schedule.

Product Development Agile Methodologies User Onboarding User Experience Customer Centricity

Product Manager, Digital Education

Barnes & Noble College

Jan 2013 - Feb 2014 (1 year 1 month)

Owned the product vision for Digital Education products, formalizing requirements and leading cross-functional teams to execute against a prioritized backlog. Developed go-to-market strategies and managed Agile sprints.

Product Vision Agile Development Go To Market Strategy Cross Functional Team Leadership Market Research Stakeholder Engagement

Product Manager, Consumer Experience

Hewlett-Packard Company

Jan 2010 - Jan 2012 (2 years)

Defined and executed product requirements for HP's Out of Box Experience, enhancing customer satisfaction for millions of users. Synthesized market research to inform product development.

Product Management Customer Experience Market Research User Research Focus Groups Cross Functional Collaboration Consumer Electronics User Experience Design Metrics Analysis

Education

Degrees, certifications, and relevant coursework

University of Southern California

Master of Business Administration, Marketing

2006 - 2008

Grade: 3.62

Activities and societies: Dean’s List, Graduate Marketing Association, High-Tech Association, Toastmasters

Completed a Master of Business Administration with a focus on Marketing, achieving a GPA of 3.62. Actively participated in the Dean's List and was involved in various associations including the Graduate Marketing Association and High-Tech Association.

University of California, Berkeley

Bachelor of Arts, Japanese Language and Interdisciplinary Studies

1999 - 2003

Earned a Bachelor of Arts in Japanese Language and a Bachelor of Arts in Interdisciplinary Studies, focusing on a diverse range of subjects and cultural studies.