Raja Hammy
@rajahammy1
ServiceNow solution architect and engineer, designing scalable ITSM/ITOM/HRSD automation for enterprises.
United StatesWhat I'm looking for
I’m a results-driven ServiceNow Solution Architect and Engineer with 10+ years of experience designing, building, and optimizing enterprise ServiceNow platforms across ITSM, ITOM, CSM, and HRSD. I focus on solution architecture, workflow automation, integrations, and platform governance to align technical delivery with business outcomes.
In recent roles, I designed scalable architectures, led end-to-end migrations from legacy ITSM tools, and defined CMDB architecture strategy to improve data accuracy and service mapping. I architected integrations using REST APIs, OAuth 2.0, MID Server, and IntegrationHub, implemented CI/CD automation with GitHub and Jenkins, and improved performance through health checks, upgrade planning, and best-practice remediation.
Experience
Work history, roles, and key accomplishments
ServiceNow Solution Architect
Edison & Black
Jan 2023 - Present (3 years 4 months)
Designed scalable ServiceNow architectures across ITSM/ITOM/HRSD and led an end-to-end migration from legacy ITSM tools, improving operational efficiency and service visibility. Architected integrations using REST APIs, OAuth 2.0, MID Server, and IntegrationHub, defined CMDB strategy, and implemented CI/CD automation with GitHub and Jenkins to reduce deployment time and manual errors.
ServiceNow Consultant
Prefect
Feb 2020 - Dec 2022 (2 years 10 months)
Consulted enterprise clients on ServiceNow implementation strategies for ITSM and HRSD, translating requirements into technical solutions. Configured Service Catalog, CMDB, and Knowledge Management, delivered integrations with Jira, Azure AD, and SAP via IntegrationHub/APIs, and produced dashboards and Performance Analytics reports while ensuring platform security and ITIL-aligned access controls.
Developed HR and Facilities applications using App Engine Studio and implemented custom REST integrations with Salesforce and internal HR systems. Created SLA compliance and team performance dashboards, supported platform upgrades (Helsinki to London), and documented design patterns to enable team knowledge sharing.
ServiceNow Administrator
BlueLabs
Apr 2015 - Mar 2018 (2 years 11 months)
Managed day-to-day administration of the ServiceNow platform, including user management, role-based access control, and system configuration. Configured ITSM modules (Incident, Problem, Change, Request) and implemented automation through Business Rules, Client Scripts, UI Policies, and Flow Designer while performing upgrades/patch management and resolving platform issues to maintain stability with
Education
Degrees, certifications, and relevant coursework
University of Sindh
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science at the University of Sindh in Jamshoro.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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