Looking for a job

Til Du

@tildu

Customer Service specialist at 5CA who supported German- and English-speaking customers and independently operated an online shop.

Germany

Message

At 5CA, I supported German- and English-speaking customers in an international customer support environment within the computer games industry. I handled enquiries and support cases, resolved customer issues, and worked with digital support systems.

I founded and operated my own online shop alongside my customer service work, managing customer communication, orders and shipping, purchasing, and inventory. I also sourced products during international travel, assessing their quality and suitability for the shop.

Experience

Work history, roles, and key accomplishments

Customer Service

5CA

Jan 2018 - Jan 2026 (8 years)

Supported German- and English-speaking customers in an international customer support environment within the computer games industry. Handled customer enquiries and support cases, resolved issues with a solution-oriented approach, and worked with digital support systems.

Customer Service Customer Support Issue Resolution Digital Support Systems German English

Self-Employed Online Shop Owner

Own Online Shop

Jan 2013 - Jan 2026 (13 years)

Founded and operated an independent online retail business, managing customer communication, orders, shipping, purchasing, product organisation, and inventory. Handled day-to-day business activities independently.

Ecommerce Online Retail Order Management Shipping Management Purchasing Inventory Management Client Communication

International Sourcing / Procurement

Self-Employed

Jan 2009 - Present (17 years 8 months)

Researched and selected products for later sale during extended international travel. Built contacts with local traders and producers, and assessed product quality, design, and suitability for the online retail business.

Product Sourcing Procurement Supplier Relations Quality Assessment