Mohamed Sanoh
@mohamedsanoh
Customer relations and sales specialist with expertise in marketing.
GermanyWhat I'm looking for
I am a customer relations and sales specialist with a strong background in marketing and communication. My experience spans international business environments, where I have successfully managed both B2B and B2C sales. I am dedicated to optimizing business processes and enhancing customer satisfaction, ensuring that every client interaction is tailored to their needs.
Currently, I work as a Customer Service Representative at Foundever in Berlin, where I manage personalized customer relationships and provide efficient problem resolution. My previous role at Mentenneh Gems in Bangkok allowed me to develop branding strategies and expand the client portfolio, driving significant business growth. I am passionate about understanding customer needs and delivering solutions that exceed expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Sep 2024 - Present (9 months)
Managed personalized customer relationships and provided efficient problem resolution. Analyzed inquiries and developed tailored solutions.
B2B Customer Sales
Mentenneh Gems
Jun 2016 - Present (9 years)
Developed branding strategies and marketing initiatives. Managed social media platforms and client outreach strategies.
Commercial & Client Management
Soprescom
Feb 2015 - Present (10 years 4 months)
Prospected and qualified potential clients. Improved client satisfaction and loyalty.
Sales & Logistics Management
Sano Transport
Feb 2014 - Present (11 years 4 months)
Managed deliveries and optimized transportation routes. Developed marketing strategies for client acquisition.
Commercial & Administrative Assistant
Press Group City FM 88.9 & La République
Nov 2011 - Present (13 years 7 months)
Distributed and managed newspaper subscriptions. Developed commercial offers and improved customer retention.
Education
Degrees, certifications, and relevant coursework
African Management Institute
Master’s, Marketing & Communication
2009 - 2011
African Management Institute
Bachelor’s, Marketing & International Trade
2005 - 2008
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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