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Antonio Nikolovski

@antonionikolovski

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Customer support specialist delivering high-quality multi-channel service and rapid resolution.

North Macedonia

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What I'm looking for

I’m seeking a customer-facing role where I can apply multi-channel support skills, work cross-functionally with product/tech, and grow into leadership while improving CSAT and operational efficiency.

I am a customer support specialist with over four years of hands-on experience delivering high-quality service via live chat, phone, and email across healthcare and gaming industries.

I consistently handled high-volume inbound inquiries, resolving 80+ customer issues daily while meeting SLA targets and achieving an 85%+ CSAT score, and I partnered with product and tech teams to reduce response times and improve first-contact resolution.

My roles have spanned frontline support, operations, and people management — from bar manager overseeing staffing and inventory to operations specialist and customer support representative handling sensitive cases with empathy and professionalism.

I bring strong communication, problem-solving, and time-management skills, plus proficiency in Freshdesk, Avaya, Intercom, and CRM systems, and I’m motivated to join teams that value fast, empathetic support and continuous service improvement.

Experience

Work history, roles, and key accomplishments

Operations Specialist

Rhino Entertainment Group

Feb 2024 - Oct 2025 (1 year 8 months)

Responded to high-volume inbound live chat and email inquiries, provided technical and account troubleshooting, met daily ticket goals and exceeded CSAT benchmarks while collaborating with product and risk teams.

Live Chat Support Email Support Troubleshooting Account Management Ticketing Systems CSAT Cross Functional Collaboration

Customer Support Representative

Taskforce BPO

Sep 2021 - Dec 2023 (2 years 3 months)

Delivered multi-channel support to patients and clients, resolving scheduling and records inquiries while maintaining confidentiality and SLA targets; handled sensitive cases with empathy and professionalism.

Customer Support CRM Phone Support Email Support Live Chat SLA Management Confidentiality Patient Services

Bartender

Jagoda Night Club

Jan 2020 - Mar 2022 (2 years 2 months)

Delivered fast, friendly service in a high-volume nightlife venue serving 200+ guests per night, maintained service quality under pressure and supported peak-hour operations.

Guest Relations Speed Of Service Teamwork Hospitality Problem Solving Attention To Detail

Bar Manager

Aurum Kitchen & Bar

Jun 2020 - Aug 2021 (1 year 2 months)

Managed front-of-house operations, staffed and trained bartenders, handled shift planning and inventory control, and resolved customer issues to ensure service quality and repeat business.

Team Leadership Staff Training Inventory Control Shift Scheduling Customer Service Conflict Resolution Operations Management Time Management

Bartender

Jagoda Meze Bar

Sep 2018 - May 2020 (1 year 8 months)

Provided consistent, high-quality service in a fast-paced bar, maintained clean workspaces, and supported team operations while developing interpersonal and time-management skills.

Customer Service Time Management Interpersonal Skills Communication

Bartender

Ringberghaus

Jun 2019 - Sep 2019 (3 months)

Maintained a welcoming bar environment and provided top-tier service to international guests, improving service efficiency and guest satisfaction during seasonal operations.

Guest Relations Multicultural Communication Attention To Detail