Iram Mustafavi

With over 5 years of experience as a Customer Support Specialist at Amazon, I have honed my skills in workflow automation, data management, and cloud fundamentals, particularly within AWS. My journey has been marked by a commitment to delivering exceptional customer service, as evidenced by my ability to handle over 1,000 support tickets with a 98% satisfaction rate. I thrive in fast-paced, tech-driven environments, where I can leverage my problem-solving skills and cross-functional collaboration to drive results.

In addition to my professional experience, I have pursued certifications such as Salesforce Admin and AWS Practitioner, which have further solidified my knowledge in cloud technologies. I am passionate about continuous learning and have taken the initiative to train and mentor new team members, significantly reducing their onboarding time. My hands-on experience with AWS IAM and EC2 management, combined with my analytical skills, allows me to identify trends and implement service improvements effectively.