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Iram Mustafavi

@irammustafavi

Experienced customer service professional transitioning into Cloud Support roles.

India
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What I'm looking for

I am looking for a role that allows me to leverage my cloud skills in a collaborative environment, focusing on problem-solving and customer satisfaction.

With over 5 years of experience as a Customer Support Specialist at Amazon, I have honed my skills in workflow automation, data management, and cloud fundamentals, particularly within AWS. My journey has been marked by a commitment to delivering exceptional customer service, as evidenced by my ability to handle over 1,000 support tickets with a 98% satisfaction rate. I thrive in fast-paced, tech-driven environments, where I can leverage my problem-solving skills and cross-functional collaboration to drive results.

In addition to my professional experience, I have pursued certifications such as Salesforce Admin and AWS Practitioner, which have further solidified my knowledge in cloud technologies. I am passionate about continuous learning and have taken the initiative to train and mentor new team members, significantly reducing their onboarding time. My hands-on experience with AWS IAM and EC2 management, combined with my analytical skills, allows me to identify trends and implement service improvements effectively.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Osmania University logoOU

Osmania University

Master of Computer Science, Computer Science

2016 - 2018

Completed a Master of Computer Science program, focusing on advanced topics in the field. Gained in-depth knowledge and skills relevant to computer science.

Osmania University logoOU

Osmania University

Bachelor of Computer Science, Computer Science

2012 - 2015

Activities and societies: NSS Volunteer – 2 Camps, Govt. of Andhra Pradesh, 2014

Obtained a Bachelor of Computer Science degree, building a foundational understanding of computer science principles. Developed core competencies in the field.

Tech stack

Software and tools used professionally

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Iram Mustafavi - Customer Support Specialist - Amazon | Himalayas