Iram Mustafavi
@irammustafavi
Experienced customer service professional transitioning into Cloud Support roles.
What I'm looking for
With over 5 years of experience as a Customer Support Specialist at Amazon, I have honed my skills in workflow automation, data management, and cloud fundamentals, particularly within AWS. My journey has been marked by a commitment to delivering exceptional customer service, as evidenced by my ability to handle over 1,000 support tickets with a 98% satisfaction rate. I thrive in fast-paced, tech-driven environments, where I can leverage my problem-solving skills and cross-functional collaboration to drive results.
In addition to my professional experience, I have pursued certifications such as Salesforce Admin and AWS Practitioner, which have further solidified my knowledge in cloud technologies. I am passionate about continuous learning and have taken the initiative to train and mentor new team members, significantly reducing their onboarding time. My hands-on experience with AWS IAM and EC2 management, combined with my analytical skills, allows me to identify trends and implement service improvements effectively.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Amazon
Oct 2018 - Present (6 years 9 months)
Managed customer accounts and data, ensuring accuracy and secure access. Raised and resolved incident tickets, escalating complex technical issues to appropriate teams to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Computer Science, Computer Science
2016 - 2018
Completed a Master of Computer Science program, focusing on advanced topics in the field. Gained in-depth knowledge and skills relevant to computer science.
Osmania University
Bachelor of Computer Science, Computer Science
2012 - 2015
Activities and societies: NSS Volunteer – 2 Camps, Govt. of Andhra Pradesh, 2014
Obtained a Bachelor of Computer Science degree, building a foundational understanding of computer science principles. Developed core competencies in the field.
Availability
Location
Authorized to work in
Job categories
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