RK@rajendrakumar2
AWS Cloud Support Engineer | 4+ Years | AWS Certified | Remote / Global Shifts
IndiaI seek remote or hybrid roles providing hands-on AWS/cloud support, incident response, automation opportunities, and career growth with rotational shift coverage.
I am comfortable working in rotational shifts and offer flexible time zone availability across US, EU, and APAC regions.
I am an AWS Certified Solutions Architect – Associate with over four years supporting IT infrastructure and cloud environments. I specialize in AWS services including EC2, VPC, IAM, Auto Scaling, ALB, S3, Lambda and CloudWatch, and I pair that with strong Linux administration and ServiceNow ITSM experience.
I have designed and deployed multi-AZ highly available web applications using Auto Scaling and ALB, configured secure VPC architectures and IAM least-privilege controls, and built serverless REST APIs with Lambda and API Gateway. I routinely implement CloudWatch monitoring and alarms, apply scaling policies, and optimize cloud costs by identifying and removing idle resources.
I deliver L1/L2 infrastructure and cloud support with SLA-driven incident and service request management, AD/Azure AD user administration, and hands-on Linux troubleshooting. I am seeking remote or hybrid roles where I can continue improving cloud operations, automation, and reliability while supporting 24/7 shift requirements.
Work history, roles, and key accomplishments
HCLTech Ltd
Jan 2023 - Oct 2025 (2 years 9 months)
Provided L1/L2 infrastructure and AWS cloud support, managing incidents and service requests via ServiceNow while troubleshooting AWS access and optimizing cloud resources to maintain SLA compliance.
Microland Ltd
Dec 2021 - Dec 2022 (1 year)
Delivered onsite and remote IT support in a large-scale enterprise, resolving hardware, application, and network access issues and ensuring incident resolution within SLAs.
Expedient Marketing Pvt Ltd
Mar 2021 - Sep 2021 (6 months)
Executed field and tele-sales campaigns, managing client relationships and supporting revenue generation activities.
Policybazaar.com
Mar 2020 - Dec 2020 (9 months)
Performed sales and customer acquisition activities for insurance products, achieving targets through client engagement and product explanation.
AwP Assistance Pvt Ltd
May 2019 - Feb 2020 (9 months)
Handled customer service operations in a BPO environment, resolving client queries and maintaining service quality over voice and digital channels.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Computer Science Engineering
2013 - 2017
Completed Bachelor of Technology in Computer Science Engineering from Arya Institute of Engineering & Technology between 2013 and 2017.
Software and tools used professionally
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