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Lisma Yadav

@lismayadav

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Customer-centric Cloud Support Engineer with expertise in AWS and Azure.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in cloud technologies.

I am a dedicated Cloud Support Engineer with over a year of experience in delivering high-quality technical solutions in AWS and Azure environments. My customer-centric approach has enabled me to effectively resolve complex issues while managing incidents and collaborating with cross-functional teams across different time zones. I take pride in my ability to mitigate issues proactively and conduct thorough root cause analyses, ensuring the reliability of mission-critical infrastructure.

In my current role at Syntax, I serve as the first point of contact for production system incidents, where I have successfully reduced downtime during customer-impacting incidents by 30%. My technical skills include Linux systems, cloud networking, and core internet protocols, which I leverage to provide Tier 1 and Tier 2 support. I have also developed automation scripts using Bash and Python to streamline processes and improve service level agreement adherence, showcasing my commitment to continuous improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Cloud Operations Associate

Current

SYNTAX

May 2024 - Present (1 year 1 month)

Acted as the first point of contact for production system incidents, troubleshooting high-priority issues on AWS and Azure infrastructure. Provided Tier 1 and Tier 2 support across Linux and Windows systems, reducing downtime during customer-impacting incidents by 30%. Managed cloud environments using IaC tools like Terraform and leveraged monitoring tools for real-time performance alerting.

AWS Azure Linux Windows Terraform Python Icinga ELK Stack Prometheus Incident Management Cloud Networking

Software Developer

NIELIT

Mar 2023 - Present (2 years 3 months)

Designed and developed a web application (NIELIT NVA Portal) by writing, editing, and reviewing code, ensuring seamless integration of software components. Utilized HTML/CSS, JavaScript, ReactJS, Bootstrap, and MySQL for development. Researched and authored technical documentation, including software process design evaluation plans and technical manuals.