Open to opportunities

Ganesh Sumanth

@ganeshsumanth

Message

I resolve enterprise cloud, billing, and account issues across global voice and chat support channels.

India

Message

What I'm looking for

I'm looking for a client-focused support role where I can resolve complex cloud, account, billing, and technical issues for global customers while continuing to grow my technical and business skills.

I've supported global enterprise customers at Cognizant on the Google project and at Amazon Web Services, resolving account, billing, product access, and cloud configuration issues across voice, chat, and email.

At Cognizant, I guided Google clients through cloud account setup, permissions, and service configuration, helping improve onboarding efficiency and platform adoption by 20% while maintaining 95%+ CSAT. At AWS, I troubleshot console access, IAM permissions, billing disputes, payment failures, and Training, Certification, and Skill Builder platform issues.

I'm known for client education, de-escalation, root-cause analysis, and clear CRM documentation. My work earned the Best Performer Award in 2023 and Best SME Award in 2024.

Experience

Work history, roles, and key accomplishments

Senior Process Executive – Client Support

Cognizant

Feb 2025 - Sep 2025 (7 months)

Served as primary point of contact for Google's global enterprise clients, providing high-touch support via voice and email. Troubleshot cloud-based product access and configuration issues, and educated clients on product features, driving a 20% improvement in onboarding efficiency.