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Irakli Shengelia

@iraklishengelia

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IT operations and service delivery leader improving reliability with ITIL-aligned governance and incident excellence.

Georgia

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What I'm looking for

I’m seeking a remote-first role where strategic process work and operational continuity take precedence over reactive firefighting, with the opportunity to systematise service management, prevent repeat incidents, and improve reliability through structured governance.

I’m an IT operations leader with 10+ years directing IT functions across high-availability, high-stakes environments. I build self-sufficient teams, systematise chaotic processes, and improve service reliability through structured ITIL-aligned governance.

In incident and problem management, I own the service management lifecycle end-to-end—from alert triage to post-incident review and process improvement. At SPRIBE, I reduced alert noise and escalation overhead by redesigning monitoring thresholds and on-call runbooks, and I lead multi-week root cause investigations across DevOps, development, and senior leadership.

I also strengthen teams through operational standardisation: I produce structured Post-Incident Reviews adopted as the team standard to improve knowledge retention and reduce repeat incident rates. During critical incidents, I serve as the primary communication bridge between engineering and business stakeholders, keeping clarity and confidence under pressure.

Previously as Head of IT, I built and led a 10-person IT department from the ground up and achieved full operational self-sufficiency within 18 months. I delivered measurable cost reductions through vendor renegotiation, cloud migration decisions, and internal tooling improvements, while maintaining executive-level relationships and advising on SLA frameworks.

Experience

Work history, roles, and key accomplishments

Current

Incident & Problem Manager

Current

SPRIBE

Dec 2025 - Present (4 months)

Owned the end-to-end service management lifecycle across two production platforms, from alert triage through post-incident review and process improvement. Reduced alert noise by redesigning monitoring thresholds and on-call runbooks, and led multi-week root cause investigations while improving incident repeat rates through standardized post-incident reviews.

ITSM Incident Management Problem Management Root Cause Analysis Post Incident Review Monitoring On Call Runbook Design

IT Operations Consultant

TV Formula

Apr 2025 - Nov 2025 (7 months)

Provided IT advisory to support leadership succession after serving as Head of IT, ensuring continuity without service disruption. Advised on infrastructure decisions, vendor contracts, and SLA frameworks to reduce operational costs while maintaining service quality.

IT advisory SLA Service Delivery Vendor Management Stakeholder Management Process Improvement

Tech & Business Consultant

VELI.store

Aug 2021 - Jul 2025 (3 years 11 months)

Advised product and content teams on electronics category strategy by translating technical specifications into customer-facing value propositions to improve product page quality and conversion. Supported vendor selection and product assortment decisions to influence category growth and market positioning.

Electronics Category Strategy Content Strategy E Commerce Merchandising Vendor Selection Value Proposition Conversion Optimization Product Positioning

Head of IT Department

TV Formula

Sep 2019 - Apr 2025 (5 years 7 months)

Built and led a 10-person IT department from scratch, reaching full operational self-sufficiency within 18 months. Designed department workflows and escalation/documentation standards that reduced resolution times and eliminated micromanagement, while driving cost reductions through vendor renegotiation and cloud migration decisions.

IT leadership IT Operations ITSM Escalation Management Cloud Migration Service Delivery

Head of IT Department (Girchi)

Girchi Political Party

Jun 2015 - Dec 2018 (3 years 6 months)

Managed IT operations and infrastructure under strict data integrity and security requirements. Achieved significant cost reductions by migrating to cloud hosting while maintaining availability and security.

IT Operations Infrastructure Management Data Integrity IT Security Cloud Availability Management Process Improvement Security Governance

Head of IT Department (UNM)

United National Movement

Mar 2012 - Jun 2015 (3 years 3 months)

Ensured 24/7 continuity of IT systems and communications during a politically sensitive transition with heightened security demands. Directed internal IT staff and external contractors to deliver projects on schedule while managing limited resources.

IT Operations Security Management Team Leadership Contractor Management Project Delivery Resource Management

Deputy Head of R&D

Ilia State University

Apr 2008 - Jul 2011 (3 years 3 months)

Evaluated and commercialised faculty research proposals, securing grant funding for Georgia's first biodiesel pilot project. Managed a multi-phase cross-sector initiative involving partnerships with private companies and government stakeholders.

Research & Evaluation Grants Project Management Stakeholder Management Business Development