INFRONTUS User

Created and managed a technology budget that improved resource allocation and enabled the company to stay within budget. Developed a technology roadmap that enabled the company to keep pace with industry trends and stay competitive in the market.

Greeted customers in a friendly and professional manner. Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

Led a team of IT professionals to successfully complete a major IT project on time and within budget. Implemented a network monitoring system that detected and alerted IT staff of potential security threats, reducing the risk of data breaches.

Managed and supervised a team of IT professionals, ensuring successful completion of all projects. Developed a prototype of a new product, tested it for performance and safety, and successfully brought it to market.

Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project. Led a project that resulted in a reduction in operational costs through process reengineering and automation.

Documented customer support processes and procedures, resulting in a reduction in customer support errors. Implemented IT helpdesk systems and tools, resulting in an improvement in IT support response time.

Managed an Active Directory environment to ensure secure access to resources. Installed and configured a wide range of hardware and software systems, resulting in improved system performance and reliability.

Provided remote technical support to users, resulting in a high customer satisfaction rate. Implemented a backup and disaster recovery plan that ensured data was securely backed up and could be quickly restored in the event of an outage.

Studied Computer Science with a focus on AI. Gained foundational knowledge in various aspects of computing.