At TBC Uzbekistan, I lead and manage IT incident response and resolution. I coordinate with technical teams, communicate incident status to stakeholders and management, and document incidents for escalation.
I also support root cause analysis and post-incident reviews. Before this role, I was an IT Engineer at Girteka, managing Microsoft 365 Exchange mail groups and shared mailboxes and assigning roles in SAP environments.
Earlier, I worked in IT support at IDS Borjomi Georgia, JSC MFO Crystal, and Clean House. My work included troubleshooting systems and hardware, administering user accounts and access, and installing technology.
