Eugene Kalashnikov
@eugenekalashnikov
I lead incident response, SRE operations, and secure SaaS integrations for global platforms.
GeorgiaWhat I'm looking for
I've led production incident response and technical operations for Paxful, JuicyScore, Ingram Micro Cloud, and Parallels. At Paxful, I served as Incident Commander for a global cryptocurrency platform, redesigned Opsgenie alert routing for 100% critical coverage, and reduced MTTR by 30% through incident-lifecycle improvements and automated recovery playbooks.
At JuicyScore, I lead engineering integrations through secure production deployment and build triage automation with Make.com and Claude AI. I also bring hands-on experience in RCA, postmortems, monitoring dashboards, API integrations, technical playbooks, and leading global 24/7 on-call teams.
Experience
Work history, roles, and key accomplishments
Integrations PM / Tech Operations Lead
JuicyScore
Mar 2023 - Present (3 years 5 months)
Lead the engineering integration team from kick-off to secure production deployment across multiple SaaS projects. Built automation workflows via Make.com and Claude AI agents to streamline technical triage and escalation logic.
SRE / Incident Management Team Lead
Paxful
Apr 2020 - Mar 2023 (2 years 11 months)
Acted as Incident Commander for critical production issues on a global cryptocurrency platform under strict deadlines. Architected Opsgenie routing and alert logic, eliminating alert fatigue while ensuring 100% critical coverage.
Technical Account Manager / Deputy Lead
Ingram Micro Cloud
Jan 2015 - Apr 2020 (5 years 3 months)
Managed critical incident escalations for enterprise SaaS accounts, maintaining 99.8% SLA compliance. Optimized API integration pipelines and automated bug reporting workflows to eliminate platform friction.
Led an L2 engineering group providing specialized technical resolution for complex virtualization and hosting systems. Collaborated with R&D to isolate, reproduce, and resolve critical underlying product defects.
Education
Degrees, certifications, and relevant coursework
Eugene hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
GeorgiaAuthorized to work in
Job categories
Interested in hiring Eugene?
You can contact Eugene and 90k+ other talented remote workers on Himalayas.
Message EugeneGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
