At Direct Client Remote, I answered patient inquiries and managed appointment bookings, reschedules, and cancellations in the EMR. I also processed and routed referrals and lab results.
As a Patient Care Coordinator at Direct Client Remote, I coordinated consultations, procedures, and follow-ups across provider teams. I verified insurance coverage and benefits and adjusted calendars to resolve scheduling conflicts.
At Teletech Verizon, I resolved Tier III technical escalations and account and billing issues. Earlier, at American Imaging Management, I processed pre-certification requests and maintained clinical records.
