Looking for a job

RJ Pica

@rjpica

Message

I support patients through virtual reception, scheduling, documentation, and healthcare advocacy.

Philippines

Message

What I'm looking for

I'm looking for a healthcare support role where I can provide compassionate patient communication, virtual reception, appointment coordination, EMR/EHR documentation, insurance support, and HIPAA-compliant administrative care.

I supported patients across two Louisiana wellness clinics at Total Wellness Care Center, managing pre- and post-procedure calls, appointment scheduling, patient records, and virtual front desk communications through AdvancedMD and RingCentral.

I've also handled healthcare coverage, billing, pharmacy, DME, claims, and appeals at Concentrix while maintaining HIPAA-compliant CRM/EHR documentation. My background spans 15+ years in customer service, technical support, administration, recruitment, learning operations, and healthcare advocacy, with a focus on compassionate, patient-centered support.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant / Receptionist

Total Wellness Care Center (MedVA)

Jan 2026 - Jul 2026 (6 months)

Served as primary point of contact for patients across two wellness clinics, conducting pre- and post-procedure calls, managing patient communications, scheduling appointments, and maintaining documentation using AdvancedMD and RingCentral.

Advanced MD RingCentral SullyAI Medical Transcription HIPAA compliance Patient Communication Appointment Scheduling Documentation