Open to opportunities

Irada Abdullahi

@iradaabdullahi

Message

Reliable customer service and transportation professional with strong bilingual communication.

United States

Message

What I'm looking for

I seek roles where I can leverage bilingual communication and customer-service skills, work independently or in teams, and support communities while growing into increased responsibility.

I am a reliable, detail-oriented professional with over five years' experience across customer service, transportation, and administrative support. I consistently deliver exceptional service—maintaining 5-star ratings as a rideshare driver—and have a track record of handling high-volume, high-pressure environments such as emergency roadside assistance and remote recruiting.

I bring bilingual fluency in Somali and English, strong technical competency with Microsoft Office and CRM systems, and proven abilities in conflict resolution, time management, and independent work. My experience supporting special education, coordinating community events, and liaising between stakeholders shows my flexibility, leadership, and commitment to improving customer and community outcomes.

Experience

Work history, roles, and key accomplishments

Current

Rideshare Driver

Current

Uber & Lyft

Jul 2024 - Present (1 year 5 months)

Provide safe, efficient transportation across high-demand areas while maintaining 5-star service ratings and independently managing schedules, finances, and vehicle maintenance.

Customer Service Navigation Time Management Vehicle maintenance Rider Communication Safety Compliance

Emergency Roadside Assistance Specialist

AAA Northeast

Apr 2022 - Jun 2024 (2 years 2 months)

Responded to 50+ daily member calls to resolve vehicle emergencies, coordinated with authorities when needed, and improved member safety and satisfaction through clear education on services.

Emergency Response Customer Service Dispatch Coordination Safety Procedures Member Education Problem Solving

Remote Recruiter

Intrepid Consultant Group

Sep 2021 - Feb 2022 (5 months)

Sourced and pre-screened candidates, conducted 100+ outreach calls weekly, and liaised between candidates and hiring managers to maintain recruitment pipelines and data accuracy.

Recruiting Candidate Sourcing Interviewing Data Entry

Paraprofessional Educator

Willow Park Elementary

Jan 2020 - Jun 2021 (1 year 5 months)

Supported special education staff and students in classroom activities and provided Somali-English translation to families, improving engagement and access to services.

Special Education Translation Lesson Implementation

Customer Service Representative

Burlington / Alorica / Various

Performed sales and customer service across retail and call-center roles, handling transactions, inquiries, and quotes while maintaining service standards.

Sales Cash Handling Call Center Support CRM Client Relations Data Entry Multitasking

Education

Degrees, certifications, and relevant coursework

Davies High School

High School Diploma, General Secondary Education

Activities and societies: Upward Bound (college readiness, scholarship prep, leadership training); college-level coursework via North Dakota State University; Dale Carnegie Leadership Program (2016).

Earned a High School Diploma and participated in Upward Bound, completed college-level courses via North Dakota State University, and completed the Dale Carnegie Leadership Program.