Iqra Nur
@iqranur
Upbeat customer service advisor with strong complaint handling expertise.
United KingdomWhat I'm looking for
I am an upbeat customer service advisor with a proven track record in complaint handling and customer satisfaction. My ability to diffuse conflict and build rapport through active listening has enabled me to exceed targets consistently. I thrive in high-pressure environments, managing high call volumes while maintaining an impeccable phone manner.
In my previous roles, I have performed in-depth product research to resolve complex customer inquiries and efficiently processed customer correspondence, which significantly improved client satisfaction ratings. My experience at Teleperformance UK and other organizations has equipped me with the skills to deliver quality service during telesales calls, contributing to sustained sales growth and positive customer feedback.
Additionally, I have a background in document control, where I organized and maintained both electronic and physical files, ensuring compliance with data confidentiality laws. My commitment to teamwork and proactive problem-solving has consistently led to enhanced team performance and customer experiences.
Experience
Work history, roles, and key accomplishments
Domiciliary Care Worker
Gold smith
Assisted in daily personal care routines for improved patient wellbeing. Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing. Closely monitored patient conditions, minimizing need for additional medical attention.
Customer Service Advisor
Teleperformance UK
Performed in-depth product research to answer and resolve complex customer questions. Efficiently processed customer correspondence, reducing communication delays for improved client satisfaction ratings. Delivered quality information and service during telesales call handling, resulting in continued sales growth.
Documents Controller
Brook Street
Organised, filed, and stored electronic and physical files to maximize traceability. Contributed to accurate and efficient quality checks, ensuring error-free results. Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
Customer Service Advisor
Workforce
Performed in-depth product research to answer and resolve complex customer questions. Recorded and processed customer data accurately, ensuring error-free information. Expertly de-escalated objections and disputes, handling professionally and efficiently to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ULUniversity of West London
BSc (Hons), Psychology with Counselling Theory
Studied the fundamentals of psychology with a focus on counselling theory. Gained knowledge in various psychological principles and therapeutic approaches.
CLCollege of North West London
NVQ Level 3, Health and Social Care
Completed an NVQ Level 3 in Health and Social Care. Developed skills in providing care and support in health and social care settings.
Hampstead High School
GCSE, General Studies
Achieved 5 GCSEs, demonstrating foundational knowledge across various subjects. Developed strong academic skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring Iqra?
You can contact Iqra and 90k+ other talented remote workers on Himalayas.
Message IqraFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
