Open to opportunities

Intakhab Alam

@intakhabalam

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Customer-focused CRM professional with WordPress and data-entry expertise.

India

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What I'm looking for

I am looking for a role combining customer relationship management and hands-on technical work where I can grow, solve customer problems, and contribute to process improvements.

I am a customer-focused CRM professional with hands-on experience in customer support, insurance servicing, and client relationship management. I have delivered high customer satisfaction through timely issue resolution, accurate record-keeping, and collaboration with cross-functional teams while meeting performance metrics.

I also bring technical and operational skills including WordPress site design and troubleshooting, data entry and tagging, lead generation, and basic scripting to support custom designs. I seek to apply my combined customer-service and technical background to roles that value problem solving, continuous learning, and measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Research Intern

CK & SONSTEXTILE Pvt Ltd

Jun 2025 - Aug 2025 (2 months)

Generated international sales leads for textile services and maintained structured lead records (website, phone, email) in Excel to support business development.

Lead Generation Market Research Excel Data Entry

Customer Relationship Officer

Altruist Technology Pvt Ltd

Oct 2023 - Oct 2024 (1 year)

Managed policy issuance, renewals, and claims support, explained insurance products to clients, maintained policyholder communications to boost retention, and identified cross-sell opportunities while coordinating with underwriting and claims teams.

Customer Relationship Management Insurance products Policy Servicing Cross Selling Record keeping

Customer Support Executive

Ienergizer IT Services Pvt Ltd

Aug 2022 - Sep 2023 (1 year 1 month)

Responded to customer inquiries via phone, email, and chat, resolving complaints and meeting performance metrics (response time, resolution rate, CSAT) while collaborating with internal teams to improve service processes.

Customer Support CRM Customer Satisfaction MS Office

Data Entry Intern

Singularism Technologies Pvt Ltd

Verified and tagged restaurant menu data, performing detailed data entry of dish names and types to ensure accuracy of menu information for client platforms.

Data Entry Data Verification Tagging Quality Assurance Excel Attention To Detail

WordPress Developer Intern

Unknown

Designed and implemented WordPress sites using themes, plugins, custom JavaScript, and converted Figma designs to WordPress; edited WooCommerce and Shopify storefronts.

WordPress WooCommerce Shopify JavaScript Plugin Customization Web Design