Open to opportunities

inshaal khan

@inshaalkhan

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Motivated customer support professional with strong problem-solving skills.

India

Message

What I'm looking for

I am looking for a role in a growth-oriented organization that values customer satisfaction and offers opportunities for professional development.

I am a motivated and customer-focused professional with a strong background in customer support. My experience includes handling customer queries through both voice and non-voice processes, where I have consistently resolved issues efficiently while maintaining high levels of customer satisfaction. I pride myself on my excellent communication and problem-solving skills, which have enabled me to achieve a customer satisfaction score of over 95% during my tenure at Sutherland Global Services.

In addition to my hands-on experience, I hold a Bachelor of Commerce with a focus on Accounts and Management from the Institute for Excellence in Higher Education. My internship as a Reporting Analyst at the Confederation of Indian Industries allowed me to analyze business data, identify trends, and prepare insightful reports. I am eager to leverage my customer support expertise in a dynamic and growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Sutherland Global Services

Nov 2023 - May 2024 (6 months)

Handled inbound international customer calls and chat inquiries for a non-voice process. Resolved a variety of customer issues including account queries, billing disputes, and service troubleshooting. Achieved 95%+ customer satisfaction (CSAT) score consistently.

Customer Support Conflict Resolution CRM Tools Communication Time Management

Customer Service Associate

Sutherland Global Services

Nov 2023 - Apr 2024 (5 months)

Handled inbound international customer calls and chat inquiries for a non-voice process, resolving various issues including account queries and billing disputes. Consistently achieved a 95%+ customer satisfaction (CSAT) score. Managed daily ticketing using CRM tools, ensuring timely and efficient resolution.

Customer Support Non Voice Processes CRM Tools Conflict Resolution Customer Satisfaction

Reporting Analyst

Confederation Of Indian Industries

Jun 2022 - Dec 2022 (6 months)

Analyzed business data, observed performance, and identified trends. Prepared reports on the above information and reported the insights.

Data Analysis Reporting Business Intelligence Microsoft Excel Trend Analysis

Education

Degrees, certifications, and relevant coursework

Institute for Excellence in Higher Education

Bachelor of Commerce - Hons, Accounts, Management

Completed a Bachelor of Commerce with Honors, specializing in Accounts and Management. Gained comprehensive knowledge in financial principles, business operations, and organizational management.