Nerinsha Nixon
@nerinshanixon
Seeking an opportunity to be a part of a growing, reputed company
IndiaWhat I'm looking for
I am a dedicated and innovative customer service professional with experience in maintaining up-to-date knowledge of policies, processes, and services. I have effectively communicated with internal teams on escalated issues and customer escalations, and have handled customer inquiries via chat and email.
I possess excellent interpersonal skills, with the ability to take quick and planned decisions. I am easily adaptable to changing work cultures and environments, and have good leadership qualities with strong team working skills.
I am proficient in a range of technical skills, including C, C++, HTML, Visual Basic, SQL, JAVA, and COBOL. I am a flexible and dedicated individual, willing to travel extensively and work hours according to job needs.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Sutherland Global Services
Jan 2019 - Present (6 years 5 months)
Maintained up-to-date knowledge of Policies, Processes, and services. Effectively communicated with internal teams on escalated issues and customer escalations. Handled customer inquiries via chat and email, including service and payment queries, promotions, billing, and returns.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi University
Bachelor, Computer Application
2014 - 2017
St. Mary’s AIGHSS, Fortkochi
Higher Secondary
2012 - 2014
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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