At Sutherland, I manage technical and service cases, maintain CRM records, and troubleshoot software, hardware, and network access issues. I resolve 50+ cases daily, with volumes exceeding 200 tickets during peak periods, while maintaining data accuracy and SLA compliance.
I was recognized as Best Performer of 2024 for issue resolution and operational reliability. In a KPMG Data Analytics Consulting Virtual Internship, I assessed customer datasets for inconsistencies and duplicates, developed a customer segmentation model, and presented my findings.
