Renu Yadav
@renuyadav
Client Support Executive at Wipro who resolved international client issues and analyzed recurring problems.
IndiaWhat I'm looking for
At Wipro, I managed customer queries and technical issues for international clients through calls and chat. I handled escalations and worked to ensure timely resolution.
I analyzed recurring issues and suggested process improvements, while maintaining reports of customer interactions and outcomes. I also maintained service metrics including SLA and CSAT.
I'm pursuing an MBA in Business Analytics at Amity University Online, building my skills in business analysis and reporting. I'm looking for remote opportunities where I can apply analytical thinking and customer-centric solutions.
Experience
Work history, roles, and key accomplishments
Managed customer queries and technical issues for international clients via calls and chat. Delivered high-quality customer service while maintaining performance metrics (SLA, CSAT).
Education
Degrees, certifications, and relevant coursework
Amity University Online
MBA, Business Analytics
2025 -
Pursuing an MBA in Business Analytics, enhancing skills in business analysis, reporting, and problem-solving.
Kazi Nazrul University
Bachelor’s Degree in Accountancy Honours, Accountancy
2019 - 2022
Grade: CGPA: 9.01
Completed Bachelor’s Degree in Accountancy Honours with a CGPA of 9.01.
Modern High School (Higher Secondary)
Higher Secondary, Commerce (Financial Accounting)
2016 - 2018
Grade: 80%
Completed Higher Secondary education in Commerce (Financial Accounting) with a score of 80%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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