Open to opportunities

Tanya Ahmed

@tanyaahmed

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Proficient HR graduate with expertise in customer relations and project management.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated and adaptable HR graduate with a strong foundation in Human Resources, customer relations, and project management. My experience as an HR Administrator at Zellis has honed my ability to manage customer queries efficiently, ensuring that I meet the Service Level Agreements consistently. I pride myself on my proficiency in various HR software, including Beeline, Workday, and SAP, which I utilize to provide effective support and solutions to customer issues.

In my role, I have successfully balanced multiple projects while maintaining a keen focus on time management and project tracking. My previous experience as a Sales Assistant at Ryman allowed me to develop exceptional customer service skills, where I consistently exceeded targets and created positive experiences for customers. I thrive in fast-paced environments and am committed to delivering high-quality results.

Experience

Work history, roles, and key accomplishments

Current

HR Administrator

Current

Zellis

Nov 2021 - Present (3 years 8 months)

Efficiently manage customer queries within a set three-day target as agreed on the Service Level Agreement (SLA) between both parties. Effectively address open customer tickets whilst providing professional guidance when handling customer issues and providing support and practical solutions.

Beeline Workday SAP Microsoft Office Project Management Time Management

Sales Assistant

Ryman

Jul 2019 - Oct 2020 (1 year 3 months)

Exceeded daily targets by any Birmingham store by effectively working with colleagues and providing excellent customer service. Displayed excellent knowledge of products and in-store promotions to deliver a positive and personal experience to every customer.

Customer Service Sales Payment Processing Stock Management

Education

Degrees, certifications, and relevant coursework

Birmingham City University

BA (Hons) Human Resources Management, Human Resources Management

Grade: Upper-Second Class Honours

Achieved an Upper-Second Class Honours in Human Resources Management. Gained comprehensive knowledge in HR principles and practices.

Holyhead Sixth Form

A-Levels, Various

Grade: CACHE Health and Social Care (A), Media Studies (C), Core Mathematics (D)

Completed A-Levels in CACHE Health and Social Care (A), Media Studies (C), and Core Mathematics (D). Developed foundational academic skills across various subjects.