Fazila Ahmed

Ensured council tax accuracy for taxpayers, including adding discounts and managing tenant movements. Focused on tracing taxpayers by sending letters to landlords, conducting Experian checks, and reviewing systems for updated details.

Managed daily employee queries, ranging from benefits to absences, and supported global HR projects. Developed data analysis skills using Workday to produce reports on employee data, including starters and leavers.

Gained a deep understanding of HR as a generalist, assisting managers with recruitment and advising on low-level disciplinary issues. Expanded Excel skills by updating spreadsheets with daily and monthly data for executive meetings.

Upskilled in contract changes, holiday calculations, and the onboarding process, primarily focusing on onboarding new candidates. Ensured correct pre-employment checks, including references and DBS, were processed for care roles.

Produced reports to support HR advisers in managing their cases and collaborated with the quality assurance officer to ensure effective caseload management. Progressed to HR Assistant, providing guidance on ER topics such as sickness absences and flexible working.

Ensured stock was well-presented on the shop floor and operated the till to serve customers. Assisted customers with queries, providing an enjoyable shopping experience.

Assisted teachers during an activities week, supervising a group of students. Developed communication and teamwork skills through direct interaction and responsibility.

Volunteered to work with lower year students, assisting one student each week with their reading. Improved time management and communication skills through consistent engagement.

Grade: 2:1

Achieved Second Class Honours, First Division (2:1) in Psychology. Gained valuable, transferable skills including organization, time management, and advisory skills.

Grade: A-Levels: BTEC B, Distinction (A), B; GCSEs: C, Pass, B, B, B, Distinction* (A*), C, B, Merit (B), C, C, C

Activities and societies: Assisted teachers during an activities week, supervising a group of students. Volunteered with a reading group, assisting lower year students with their reading.

Completed A-Levels in Health and Social (BTEC), Forensic Science, and Art. Achieved GCSEs in Mathematics, English Language, English Literature, Science, Health and Social, Child Development, Art and Design (Fine Art), ICT, Religious Studies, Design & Technology (Textiles), and German.