Open to opportunities

Annie Mullin

@anniemullin

Message

Motivated customer service advisor with strong organizational skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a motivated and reliable individual who excels in customer service roles. My experience includes working as a customer service advisor for Universal Credit, where I handled inbound calls, resolved complaints, and provided essential support to claimants. I pride myself on my ability to stay calm under pressure and effectively manage my workload.

In addition to my customer service experience, I have worked as a door-to-door care assistant, where I assisted individuals with daily living tasks and promoted independent living. My background in administrative roles has equipped me with strong organizational skills, allowing me to efficiently manage appointments and interpreter bookings.

I am confident in using Microsoft Office applications, including Word, Excel, and PowerPoint, which further enhances my ability to perform administrative tasks effectively. I am eager to bring my skills and experience to a new role where I can continue to grow and contribute positively to a team.

Experience

Work history, roles, and key accomplishments

Administrative Office

Holly Lodge Girls College

Feb 2025 - Jul 2025 (5 months)

Scheduled and managed interpreter bookings for official interviews. Handled appointment cancellations and amendments efficiently, arranging same-day interpreter replacements for last-minute cancellations.

Scheduling Appointment Management Customer Service Administrative Support Data Entry

Door to Door Care Assistant

Trafalgar Community Care

May 2024 - Jul 2024 (2 months)

Assisted with daily housekeeping duties to maintain a clean and safe environment. Provided personal support to promote independent living and supported with personal care, including washing and hygiene assistance.

Personal Care Housekeeping Errands

Customer Service Advisor DWP

Serco Group

Apr 2022 - Aug 2022 (4 months)

Handled inbound calls for Universal Credit, providing support to claimants and resolving complaints. Accurately updated customer records using internal databases and processed advance payments for eligible claimants.

Customer Service Data Entry Payment Processing

Home Care Worker

Care at Home Work Group

Mar 2021 - Jun 2021 (3 months)

Completed daily housekeeping tasks to maintain a clean and safe environment. Supported individuals with daily living to promote independence and assisted with meal preparation and household needs.

Home Care Personal Care Housekeeping

Customer Service Advisor DWP

Serco Group

Nov 2020 - Mar 2021 (4 months)

Responded to incoming calls for Universal Credit, assisting a wide range of claimants. Handled enquiries, resolved complaints, and provided account support while accurately maintaining customer records.

Customer Service Data Management

Education

Degrees, certifications, and relevant coursework

HOLLY LODGE GIRLS COLLEGE

GCSEs, General Studies

Grade: Maths-5, English-5, Science-4, French-4, Health and social care-D1, Travel and tourism-D1

Achieved passing grades in core subjects including Maths, English, Science, and French. Additionally, completed vocational qualifications in Health and Social Care and Travel and Tourism.

St Helen's college

Vocational Qualification, Travel and Aviation

Undertook studies in travel and aviation, gaining foundational knowledge in the industry. This period of study contributed to a broader understanding of the travel sector.