Open to opportunities

Ingrid Pena

@ingridpena

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Operations manager and project coordinator driving efficiency, team performance, and process improvements.

Philippines

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What I'm looking for

I seek a role where I can lead operational teams, improve processes, and deliver projects on time within a collaborative, growth-oriented company.

I am an experienced operations manager and project coordinator with a proven track record leading cross-functional teams, optimizing workflows, and meeting strict production deadlines. I consistently deliver projects on time while maintaining high quality standards and strategic alignment with senior leadership.

Across roles as Operations Manager, Production Manager, and Department Head, I recruited and mentored teams of up to 20 writers and editors, implemented process improvements, and enforced quality controls that boosted performance. I excel at task prioritization, performance monitoring, and resolving operational issues through strong analytical and problem-solving skills.

I am skilled with Google Suite, multiple CRMs (Podio, Monday, ActiveCollab, ClickUp, Bitrix24), communication tools (Zoom, Slack, Discord) and AI assistants (Claude, ChatGPT, ElevenLabs, Notion). I focus on clear communication, efficient processes, and continuous improvement to drive measurable results.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Relay Publishing

Mar 2025 - Jun 2025 (3 months)

Orchestrated cross-department projects under rigid procedures and firm deadlines, updated and implemented process improvements, and monitored team productivity to consistently achieve project goals.

Project Coordination Process Improvement Performance Monitoring Cross Functional Communication SOP Development

Operations Manager

Tigress Media

Jul 2020 - Dec 2024 (4 years 5 months)

Led operations for editorial teams, mentoring and training staff, managing up to 20 writers and editors, improving processes to boost productivity and completing complex projects on time while liaising with senior management.

Team Leadership Recruitment Onboarding Process Improvement Performance Management Project Management Quality Control

Production Manager

Trident Publishing Holdings, Inc.

Jan 2018 - Jun 2020 (2 years 5 months)

Managed a team of 20+ across writing, editing, and formatting, enforced quality control, coordinated production schedules and inventory, and re-prioritized work to meet shifting deadlines and standards.

Production Management Quality Control Scheduling Inventory Management Staff Training Workflow Optimization Problem Solving Logistics Coordination

Department Head

Trident Publishing Holdings, Inc.

Jul 2016 - Jan 2018 (1 year 6 months)

Guided team members on daily tasks and cross-functional initiatives, monitored workflows to optimize resource utilization, and ensured content met company formatting standards.

Team Management Workflow Optimization Cross Functional Collaboration Inventory Control Documentation