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Indu Bala

@indubala

I lead customer success and business operations across order-to-cash, delivery, sales forecasting, and key-account escalations.

India

Message

What I'm looking for

I'm looking to lead customer success and business operations where I can strengthen order-to-cash execution, delivery performance, customer relationships, forecasting, and cross-functional process improvement.

At Rosenberger Interconnect India, I oversee the end-to-end customer order experience, from order placement through final delivery, while managing order-to-cash execution, sales forecasts, tenders, and key-account escalations.

I coordinate sales, production, planning, engineering, and supply chain teams to support material readiness, fulfil purchase-order terms, and mitigate operational and delivery risks. I also use MIS and sales reporting to inform decisions and improve order workflows, dispatch, and payment-cycle activities.

Across Rosenberger roles, I exceeded sales targets by an average of 15%, improved delivery and order-to-cash processes, and maintained forecast accuracy through SAP-SD. Earlier, I managed inside sales cycles, tender coordination, procurement, supplier performance, and customer relationships in manufacturing environments.

I bring 15+ years of experience connecting customer needs with reliable operational execution, backed by recognition through employee and team awards in 2018, 2019, and 2021.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Manager - Customer Success

Current

Rosenberger Interconnect India Private Limited

Apr 2022 - Present (4 years 5 months)

Oversee end-to-end customer order experience, manage order-to-cash cycle, resolve key-account issues, and coordinate tender activities. Prepare MIS reports and streamline order workflows to reduce turnaround time.

Customer Success Order To Cash Order Management Sales Operations Customer Support Delivery Management Customer Relationship Management Tender Management Supply Chain Coordination Sales Forecasting MIS Reporting Escalation Management Risk Mitigation Process Improvement Team Leadership

Customer Support Assistant Manager

Rosenberger Electronic Co. India Private Limited

Jan 2017 - Mar 2022 (5 years 2 months)

Exceeded sales targets by an average of 15% through goal setting and sales operations management. Improved order-to-cash and delivery processes through MIS reporting and turnaround-time initiatives.

Sales Operations MIS Reporting SAP SD Order To Cash Customer Retention Forecasting Tender Management Risk Mitigation Cross functional Coordination

Inside Sales Executive

Rosenberger Electronic Co. Private Limited

Feb 2011 - Mar 2014 (3 years 1 month)

Managed the inside sales cycle from lead generation to order closure, supporting timely delivery. Maintained client relationships and prepared MIS reports for management oversight.

Inside Sales Lead Generation Quotations Order Closure ERP Sales MIS Reporting vendor negotiation

Business Coordinator

Grid India Power Cables Private Limited

Nov 2009 - Jan 2011 (1 year 2 months)

Supported tender submissions by coordinating techno-commercial bids and price bids. Aligned supply with demand and monitored supplier performance to ensure timely order placement.

Tender Management Supply Chain Coordination Procurement Supplier Management

Sales Consultant

New Age Instruments & Materials Private Limited

Oct 2007 - Oct 2009 (2 years)

Contributed to high-value order closures by delivering product demonstrations and participating in negotiations. Increased repeat business by 15% by tailoring solutions to customer needs.

Sales Product Demonstrations Negotiation Market Analysis Procurement