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Pragya Rai

@pragyarai1

Sales operations professional at Motherson Aerospace who improved customer delivery from 40–50% to 100%.

At Motherson Aerospace, I manage sales support operations from order entry and validation through dispatch documentation and shipment follow-up. I improved the customer delivery rating from 40–50% to 100% during FY 2024–25 through resource planning, coordination, and proactive follow-up.

I also manage the order-to-cash process through invoicing and closure, and plan production capacity and dispatch schedules for PPC. I coordinate with production, logistics, and quality teams to address capacity and scheduling constraints.

Earlier, I coordinated resource allocation at MIH Solution Pvt. Ltd. and managed order and inventory planning at Auxein Medical Pvt. Ltd. My experience also includes sales and service operations planning at Carl Zeiss India (Bangalore) Pvt. Ltd. and supply and inventory planning at Hindustan Unilever Limited, using systems including SAP, CRM, and Oracle.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Sales Support

Current

Motherson Aerospace

Jul 2024 - Present (2 years 3 months)

Manage end-to-end sales support operations including order entry, validation, dispatch documentation, and customer coordination. Improved customer delivery rating from 40–50% to 100% during FY 2024–25 through resource planning and process discipline.

Order Management Order To Cash Dispatch Planning Customer Coordination Production Planning Resource Planning Line Balancing Load Balancing Efficiency Analysis S&OP S&OE Inventory Management SOPs SAP CRM Oracle Excel

Project Manager – Sales Support & Resource Coordination

MIH Solution Pvt. Ltd.

Jul 2021 - Jun 2024 (2 years 11 months)

Planned and coordinated resource allocation across HR, Finance, Sales, and other stakeholder teams to keep project and business activities on schedule. Supported workforce planning discussions with HR to align staffing levels with project and client demand.

Resource Planning Workforce Planning Stakeholder Coordination Project Coordination Process Improvement

Sales Coordinator – Order & Inventory Planning

Auxein Medical Pvt. Ltd.

Jan 2021 - Jun 2021 (5 months)

Managed end-to-end order and inventory planning, coordinating stock availability against customer demand to ensure timely fulfillment. Coordinated with internal stakeholders and customers to plan order priorities and maintain service quality.

Order Management Inventory Planning Customer Coordination Stakeholder Management

Sales & Service Coordinator – Operations Planning

Carl Zeiss India (Bangalore) Pvt. Ltd.

Apr 2016 - Oct 2020 (4 years 6 months)

Planned and managed business operations across multiple states for private and government customers, and handled corporate accounts for Delhi NCR. Coordinated quotations, contracts, purchase order tracking, billing, and delivery planning, and managed installation schedules and service resourcing.

Sales Coordination Quotation Management Purchase Order Tracking Billing Delivery planning Service Planning Complaint Handling Lead Generation Reporting CRM

MIS Executive – Supply & Inventory Planning

Hindustan Unilever Limited

Aug 2014 - Mar 2016 (1 year 7 months)

Supported material and inventory planning by tracking depot supplies, closing stock, and distributor order allocation across the region. Worked extensively on SAP and advanced Excel to plan and monitor supply chain operations and stock allocation.

SAP Excel Inventory Planning Supply Chain Operations Reporting Data Analysis