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Open to opportunities

Eesha Dhatia

@eeshadhatia

Results-driven professional with 15+ years in operations management.

India

What I'm looking for

I am looking for a challenging role that fosters growth and values operational excellence.

With over 15 years of diverse experience in Business Strategy, Operations Management, and Resource Management, I have a proven track record of setting up new strategic functions that deliver significant business impact. Currently serving as a Senior Manager at Genpact India Pvt Ltd, I manage projects that align with client and organizational objectives, utilizing tools like Salesforce to track opportunities and ensure compliance while enhancing operational efficiency.

My previous role as a Customer Success Manager at BT e-Serv involved cultivating strong customer relationships and managing Supplier Relationship Management, Billing, and Inventory. I have successfully led cross-functional teams, maintained effective communication with stakeholders, and ensured quality standards in all projects. Recognized for my outstanding contributions and teamwork, I am eager to leverage my skills in a challenging new role.

Experience

Work history, roles, and key accomplishments

GL
Current

Senior Manager – Order & Resource Management

Genpact India Pvt Ltd

Feb 2022 - Present (3 years 4 months)

As a Senior Manager, I manage projects to meet client and organizational objectives, utilizing Salesforce for tracking opportunities and ensuring compliance. I lead cross-functional teams, enhance operational efficiency, and oversee resource management, including onboarding and vendor engagement.

Education

Degrees, certifications, and relevant coursework

University of Delhi logoUD

University of Delhi

Bachelor of Commerce, Commerce

Grade: Pass

Completed Bachelor of Commerce with a focus on business principles and practices.

CE

Central Board of Secondary Education

Intermediate, General Studies

Completed Intermediate (XII) education with a focus on general studies.

CE

Central Board of Secondary Education

Matriculation, General Studies

Completed Matriculation (X) education with a focus on foundational studies.

Tech stack

Software and tools used professionally

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Eesha Dhatia - Senior Manager – Order & Resource Management - Genpact India Pvt Ltd | Himalayas