Eesha Dhatia
@eeshadhatia
Results-driven professional with 15+ years in operations management.
IndiaWhat I'm looking for
With over 15 years of diverse experience in Business Strategy, Operations Management, and Resource Management, I have a proven track record of setting up new strategic functions that deliver significant business impact. Currently serving as a Senior Manager at Genpact India Pvt Ltd, I manage projects that align with client and organizational objectives, utilizing tools like Salesforce to track opportunities and ensure compliance while enhancing operational efficiency.
My previous role as a Customer Success Manager at BT e-Serv involved cultivating strong customer relationships and managing Supplier Relationship Management, Billing, and Inventory. I have successfully led cross-functional teams, maintained effective communication with stakeholders, and ensured quality standards in all projects. Recognized for my outstanding contributions and teamwork, I am eager to leverage my skills in a challenging new role.
Experience
Work history, roles, and key accomplishments
Senior Manager – Order & Resource Management
Genpact India Pvt Ltd
Feb 2022 - Present (3 years 4 months)
As a Senior Manager, I manage projects to meet client and organizational objectives, utilizing Salesforce for tracking opportunities and ensuring compliance. I lead cross-functional teams, enhance operational efficiency, and oversee resource management, including onboarding and vendor engagement.
Customer Success Manager
BT e-Serv & BT Global Services
Jan 2013 - Feb 2021 (8 years 1 month)
In my role as Customer Success Manager, I cultivated strong customer relationships, managed Supplier Relationship Management, and ensured timely problem resolution. I coordinated shipping requests and validated supplier invoices for processing.
Senior Team Member
BA Continuum India Pvt Ltd
Feb 2008 - Sep 2012 (4 years 7 months)
As a Senior Team Member, I confirmed suspicious transaction activities, monitored transactions for fraud review, and collaborated with bank associates to reconcile reports. I maintained high customer service standards and conducted daily account reviews.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Commerce, Commerce
Grade: Pass
Completed Bachelor of Commerce with a focus on business principles and practices.
Central Board of Secondary Education
Intermediate, General Studies
Completed Intermediate (XII) education with a focus on general studies.
Central Board of Secondary Education
Matriculation, General Studies
Completed Matriculation (X) education with a focus on foundational studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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