RVRohit Vuppula
@rohitv
Customer experience and operations leader driving Order-to-Cash excellence.
IndiaWhat I'm looking for
I am a Customer Experience and Operations Leader with 7+ years' expertise in B2B Order Management, Customer Operations, and client relationship management across global markets. I lead and coach teams to deliver measurable improvements in CSAT, process efficiency, and revenue protection using Salesforce, SAP ERP, and data-driven decision-making.
At Honeywell I managed end-to-end Order-to-Cash operations, mentored a 20-member team to improve accuracy and cycle KPIs by 30%, and resolved critical escalations for enterprise accounts. I hold an MSc in Management and Production Engineering and certifications in Lean Management and Lean Project Management, and I seek roles where I can drive operational excellence and scalable customer success.
Experience
Work history, roles, and key accomplishments
Customer Experience Professional
Honeywell Services Poland Sp. z o. o.
Apr 2023 - Present (2 years 10 months)
Lead end-to-end B2B Order-to-Cash operations via Salesforce and SAP ERP, mentored a 20-member team and improved order accuracy, cycle KPIs, and client satisfaction by 30% while resolving high-value escalations to protect recurring revenue.
Lead Customer Experience Specialist
Honeywell Services Poland Sp. z o. o.
Jun 2021 - Apr 2023 (1 year 10 months)
Directed B2B order management operations, optimized SAP workflows to cut processing time from 72 to 48 hours, and drove a 15% YoY increase in CSAT while partnering with sales and supply chain to protect revenue and reduce escalations.
CS Senior Associate
Amazon Development Centre India Pvt. Ltd.
Mar 2017 - Sep 2019 (2 years 6 months)
Resolved 500+ monthly escalations with 95% first-contact resolution, implemented feedback-driven improvements that increased customer satisfaction by 25%, and collaborated to reduce escalations by 30%.
Education
Degrees, certifications, and relevant coursework
STSilesian University of Technology
Master of Science, Management and Production Engineering
2019 - 2021
Completed a Master of Science in Management and Production Engineering with focus on production and logistics systems in industrial enterprises.
JHJawaharlal Nehru Technological University Hyderabad
Bachelor of Technology, Mechanical Engineering
2012 - 2016
Completed a Bachelor of Technology in Mechanical Engineering with foundational coursework in mechanical systems and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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