Indhu Narra

I’m a results-driven IT professional who supports production with incident management for P1/P2 issues, deploys changes using WebLogic and Udeploy, and handles pre- and post-deployment activities. I collaborate closely with development and testing teams to assess problems quickly and implement fixes within SLA.

I triage and resolve 100+ tech support cases, communicate clearly with clients and management, and escalate appropriately when needed. I’ve executed Root Cause Analyses (RCAs) for multiple P1/P2 incidents, helping reduce recurring issues by 30% and supporting stable operations for critical applications.

I also strengthen reliability through structured processes—maintaining 50+ project documents and creating production playbooks for streamlined deployments. I enhanced shell scripts for job monitoring, driving a 20% improvement in system efficiency based on team requirements, and I’ve completed DR drill activities for critical workloads.

Technically, I analyze Java/J2EE technologies, debug customer issues, and troubleshoot app servers, webservers, and standalone services. I use monitoring and operations tools like Dynatrace and IAP (and work with JIRA/ServiceNow, SQL Developer, Unix/Linux, and Apache Tomcat) to take a proactive, quality-focused approach to incident prevention and resolution.