At Infosys, I provide L2 application and production support for Verizon, helping maintain WebLogic and Apache application availability. I troubleshoot server health and production issues, and support application deployments.
I coordinate weekly production releases, from scheduling change requests and reviewing task plans to validating implementation steps. My work also includes production changes such as disaster recovery exercises, server migrations, upgrades, and SSL certificate renewals.
I automate health checks, disk monitoring, and server recycle activities with shell scripts. I also configure monitoring alerts in New Relic and CatchPoint and investigate application and web server logs.
Earlier, I supported Verizon applications at L1 and worked as a GIS Planner at Cyient Limited, validating field data and placing network or road assets. My experience includes ITIL incident, problem, and change management, Linux and Windows Server environments, and tools including Jenkins, ServiceNow, and PuTTY.
