Looking for a job

Akash Lourthunathan

@akashlourthunathan

Message

I keep enterprise Pega applications reliable through incident management, SQL diagnosis, and deployment automation.

India

Message

What I'm looking for

I'm looking to support and improve mission-critical applications through incident management, deployment automation, root-cause analysis, and cross-functional collaboration in a reliable 24/7 operations environment.

At CGI, I support enterprise Pega applications across production and non-production environments, coordinating P1/P2 incidents, root-cause analysis, emergency changes, and releases while maintaining SLA compliance and zero client escalations.

I use SQL, Shell Scripting, Jenkins, CA Release Automation, Nagios, and ITSM tools to diagnose defects, automate deployment and monitoring work, maintain environments, and help teams deliver stable 24/7 services.

Experience

Work history, roles, and key accomplishments

Software Engineer

CGI

Jun 2024 - Apr 2026 (1 year 10 months)

Provided L1–L2 application support for enterprise Pega applications, resolving high-priority incidents within SLA timelines. Led incident coordination during War Room sessions and performed Root Cause Analysis to reduce repeat defects.

PEGA SQL Shell Scripting Nagios Jenkins CA Release Automation RESTful Services Incident Management Root Cause Analysis Change Management

Associate Software Engineer

CGI

Jun 2022 - Jun 2024 (2 years)

Delivered case management support for customer queries and incidents using ITSM tools including Helix, Halo, Jira, and Jenkins. Monitored batch jobs and system health via Pega dashboards, and executed deployments as Deployment Engineer.