INDERJEET MALLICK
@inderjeetmallick
Experienced IT Support Engineer L2 specializing in network and Microsoft 365/Azure administration.
IndiaWhat I'm looking for
I am an IT Support Engineer L2 with over 10 years of hands-on experience in network troubleshooting, Windows systems administration, and endpoint management.
I have managed Microsoft 365, Azure, Intune, OKTA, and VDI environments, delivered VIP support across APJ, EMEA and USA, and supported 500+ users at site while participating in network upgrade projects.
My background includes practical experience configuring Cisco routers and switches, SD-WAN, VPNs, SCCM, VMware tasks, and routine server and desktop support to meet SLAs.
I hold CCNA training, CompTIA Network+ and AZ-104 related experience, and I focus on improving reliability, security, and user productivity through clear documentation and standardized procedures.
Experience
Work history, roles, and key accomplishments
VIP Support L2 & Network Support
Outworks Solutions Pvt. Ltd
May 2024 - Present (2 years 1 month)
Managed Microsoft 365, Azure, Intune, and Okta for user identity and endpoint security while providing VIP support and global network monitoring for APJ, EMEA, and USA regions; configured and troubleshot Cisco routers and switches for 500+ users.
IT Support Engineer L2
CMS IT Services
Nov 2017 - Apr 2024 (6 years 5 months)
Managed Office 365 and Active Directory across APAC, configured Intune MDM, MFA, and VPN, deployed OS and resolved SCCM/VMware issues while ensuring antivirus security and SLA compliance.
Desktop Support Engineer
Crystal Solution
Aug 2016 - Nov 2017 (1 year 3 months)
Configured VPNs and provided end-user desktop support including hardware/software installs, OS upgrades, LAN troubleshooting, server health monitoring, and antivirus management to maintain operational continuity.
Desktop Support Engineer
CRC Pvt. Ltd
Aug 2015 - Aug 2016 (1 year)
Provided onsite support during a nationwide network upgrade including cable management and installation of core switches, SD-WAN routers, access switches, and firewall devices across multiple sites.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Arts, Arts
Completed a Master of Arts degree through IGNOU.
University of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from the University of Delhi.
NSIC (National Small Industries Corporation)
Diploma, Hardware & Networking
Completed a one-year diploma in Hardware & Networking from NSIC.
NIIT
Diploma, Hardware & Networking
Completed a one year and six months diploma in Hardware & Networking from NIIT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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