IMINDERJEET MALLICK
@inderjeetmallick
Experienced IT Support Engineer L2 specializing in network and Microsoft 365/Azure administration.
IndiaWhat I'm looking for
I am an IT Support Engineer L2 with over 10 years of hands-on experience in network troubleshooting, Windows systems administration, and endpoint management.
I have managed Microsoft 365, Azure, Intune, OKTA, and VDI environments, delivered VIP support across APJ, EMEA and USA, and supported 500+ users at site while participating in network upgrade projects.
My background includes practical experience configuring Cisco routers and switches, SD-WAN, VPNs, SCCM, VMware tasks, and routine server and desktop support to meet SLAs.
I hold CCNA training, CompTIA Network+ and AZ-104 related experience, and I focus on improving reliability, security, and user productivity through clear documentation and standardized procedures.
Experience
Work history, roles, and key accomplishments
VIP Support L2 & Network Support
Outworks Solutions Pvt. Ltd
May 2024 - Present (1 year 8 months)
Managed Microsoft 365, Azure, Intune, and Okta for user identity and endpoint security while providing VIP support and global network monitoring for APJ, EMEA, and USA regions; configured and troubleshot Cisco routers and switches for 500+ users.
IT Support Engineer L2
CMS IT Services
Nov 2017 - Apr 2024 (6 years 5 months)
Managed Office 365 and Active Directory across APAC, configured Intune MDM, MFA, and VPN, deployed OS and resolved SCCM/VMware issues while ensuring antivirus security and SLA compliance.
Desktop Support Engineer
Crystal Solution
Aug 2016 - Nov 2017 (1 year 3 months)
Configured VPNs and provided end-user desktop support including hardware/software installs, OS upgrades, LAN troubleshooting, server health monitoring, and antivirus management to maintain operational continuity.
Desktop Support Engineer
CRC Pvt. Ltd
Aug 2015 - Aug 2016 (1 year)
Provided onsite support during a nationwide network upgrade including cable management and installation of core switches, SD-WAN routers, access switches, and firewall devices across multiple sites.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Master of Arts, Arts
Completed a Master of Arts degree through IGNOU.
UDUniversity of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from the University of Delhi.
NSIC (National Small Industries Corporation)
Diploma, Hardware & Networking
Completed a one-year diploma in Hardware & Networking from NSIC.
NINIIT
Diploma, Hardware & Networking
Completed a one year and six months diploma in Hardware & Networking from NIIT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring INDERJEET?
You can contact INDERJEET and 90k+ other talented remote workers on Himalayas.
Message INDERJEETFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
