Sangram Das

SD

Looking for a job

Sangram Das

@sangramdas

IT support and system administration across Dnata International and other organizations, supporting Microsoft 365, Windows, and end users.

What I'm looking for

I'm seeking an IT Support, System Administrator, Cloud Support, or Cybersecurity Analyst position.

At Dnata International Pvt. Ltd., I provided Level 1 and Level 2 IT support and managed incidents and service requests using ServiceNow. I supported Microsoft 365, SharePoint, Teams, Active Directory, and Azure AD (Microsoft Entra ID), and troubleshot endpoint, printer, and network issues.

Previously, I installed and maintained Windows devices at United Telelinks (Karbonn Mobiles), Bangalore Ltd, and provided customer and IT support at Circutek and Innovative IT Services. My experience includes server administration, VPN configuration, remote support, and networking; I hold certifications including Microsoft Azure Administrator (AZ-104), AWS Solutions Architect – Associate, CCNA, and CompTIA A+ Hardware.

Experience

Work history, roles, and key accomplishments

DL

IT Technician

Dnata International Pvt. Ltd.

Aug 2025 - Jun 2026 (10 months)

Provided Level 1 and Level 2 IT support for end users, managed incidents and service requests using ServiceNow, and administered Active Directory and Azure AD.

ServiceNow Windows Outlook One Drive VPN Microsoft Teams SharePoint Microsoft 365 Active Directory Azure AD Bitlocker Microsoft Defender Remote Desktop hardware troubleshooting Network Troubleshooting

UM

IT Administrator

United Telelinks (Karbonn Mobiles)

Dec 2022 - Aug 2024 (1 year 8 months)

Installed and maintained Windows desktops and laptops, configured VPN and firewall settings, and managed Google Workspace administration.

Windows VPN Firewalls Outlook Microsoft Teams Google Workspace Server Administration LAN WAN Remote Support

CI

Customer Support Engineer

Circutek

Mar 2021 - Nov 2022 (1 year 8 months)

Installed Microsoft Office and Outlook, provided remote desktop support, and resolved hardware, software, and networking issues.

Microsoft Office Outlook Remote Desktop hardware troubleshooting Software Troubleshooting Networking Printers

IS

IT Support Engineer

Innovative IT Services

Nov 2011 - Feb 2021 (9 years 3 months)

Installed Windows operating systems and software, configured desktops and peripherals, and provided onsite and remote technical support.

Windows Software Installation Hardware Configuration Preventive Maintenance Microsoft Office Network Troubleshooting Remote Support

Education

Degrees, certifications, and relevant coursework

SP

SJSV University of Puri

Bachelor's Degree

Bachelor's degree from SJSV University of Puri, Odisha, completed in 2018.

Tech stack

Software and tools used professionally

Microsoft Azure

Microsoft Teams

Windows 10

Amazon Web Services (AWS)

ServiceNow

Microsoft Outlook

Microsoft Defender

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Job categories

IT Support Engineer Systems Administrator Cloud Support Engineer Cybersecurity Analyst

Skills

IT Support Desktop Support System Administration Microsoft 365 Administration Active Directory Azure Active Directory (Entra ID)Windows Server Administration Network Troubleshooting VPN Configuration Incident Management Endpoint Support Remote Desktop Support hardware troubleshooting Software Installation OS Deployment

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