Ayan User

As an IT Support Engineer with over two years of experience, I specialize in system administration and user support across Windows and macOS platforms. My expertise includes managing Active Directory, Microsoft Entra ID, Intune, and Kandji, which allows me to provide efficient remote and on-site support. I am dedicated to optimizing IT operations to enhance user experience and system performance.

In my recent role as an IT Support Analyst at NetConnect Global Pvt. Ltd., I successfully resolved daily tickets while maintaining a 90% SLA compliance rate. My proactive approach to troubleshooting and system maintenance has led to significant improvements in system uptime and customer satisfaction. I thrive in collaborative environments and continuously seek to improve processes and security measures within IT frameworks.