Looking for a job

Maaz Solkar

@maazsolkar

L2 Desktop Support Engineer at Insight Business Machine Pvt Ltd. supporting enterprise users and managing Active Directory accounts and GPOs.

India

Message

What I'm looking for

I'm looking for roles in Microsoft 365 support, endpoint support, Intune administration, or Microsoft 365 administration.

At Insight Business Machine Pvt Ltd., I support VIP executives and end users, deploy enterprise applications, and manage Active Directory accounts, OUs, and Group Policy Objects.

Previously, I provided remote support to enterprise users at CMS IT Services, resolving incidents through ServiceNow while meeting SLA targets. My experience also includes Windows endpoint support, Microsoft 365 troubleshooting, VPN connectivity, and the Microsoft Certified: Azure Fundamentals (AZ-900) certification.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer L2

Current

Insight Business Machine Pvt Ltd.

Mar 2026 - Present (7 months)

Monitor server and network health, provide VIP and end-user support, deploy enterprise applications, and manage Active Directory accounts, OUs, and GPOs.

Active Directory Group Policy Microsoft 365 Endpoint management ServiceNow VPN Windows Enterprise Software Deployment

Remote Support Engineer

CMS IT Services

Jul 2025 - Mar 2026 (8 months)

Provided remote technical support to 100+ enterprise users, resolving 10-20 incidents daily via ServiceNow with 95%+ SLA compliance. Handled domain joins, static IP configuration, and escalated security issues.

ServiceNow Windows Active Directory VPN Firewall Troubleshooting Endpoint Security Incident Management SLA Compliance

Desktop Support Engineer

Orient Technologies

Jun 2024 - Jul 2025 (1 year 1 month)

Delivered onsite IT support to 80+ users, supporting Windows OS deployment, printer configuration, and domain-connected systems. Resolved LAN/Wi-Fi and VPN incidents and maintained IT asset inventory.

Windows Printer Configurations LAN Wi Fi VPN IT Asset Management Domain Management

Desktop Support Engineer

Real Infotechnologies

Oct 2023 - Jun 2024 (8 months)

Installed and configured Windows OS, business applications, and VPN software. Supported employee onboarding/offboarding and performed hardware diagnostics and upgrades.

Windows VPN Hardware Diagnostics Application installation Onboarding Offboarding