Imran Hussain
@imranhussain4
Customer Support Executive focused on resolving customer queries across voice, chat, and email while improving satisfaction.
IndiaWhat I'm looking for
I’m a customer-focused professional with 3+ years of experience in customer support, client handling, and service operations, specializing in resolving issues through voice, chat, and email. I’ve handled high-volume customer interactions while maintaining professional communication, accurate record updates, and service quality standards.
I’m strong in complaint handling and issue management, order and account assistance, and process compliance with SLA management and documentation. Across my experience (including customer support roles at Concentrix and Teleperformance), I’ve consistently aimed to meet performance targets and improve customer satisfaction in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Imran Idrish Hussain — IT Support Technician with 3+ years of experience across Concentrix (HP), Teleperformance (Amazon Process), and Eureka Outsourcing Solutions. I bring strong skills in ServiceNow, ITIL-aligned incident management, Microsoft 365 troubleshooting, and SLA/CSAT-driven support, backed by ITIL Foundation and AZ-900 certifications and a B.Sc. in Information Technology.
Handled customer queries and provided solutions through voice support while assisting with product-related concerns and service requests. Maintained accurate customer records, followed company processes, and ensured quality standards.
Provided customer support for Amazon customers via voice and email channels, including order-related queries and account issues. Resolved customer concerns while following process guidelines and meeting performance targets.
Customer Support Executive
Armsoftech Private Limited
Apr 2022 - Jul 2022 (3 months)
Handled customer interactions by resolving queries and providing accurate information and support. Maintained customer records and ensured timely follow-ups while working to improve customer experience.
Customer Support Executive
Eureka Outsourcing Solutions
Feb 2022 - Apr 2022 (2 months)
Managed inbound customer calls and assisted customers with concerns by providing solutions and maintaining a positive customer experience. Updated customer details and maintained accurate records.
Managed customer interactions and provided process-based support while resolving customer concerns to maintain service quality. Maintained documentation and customer records in line with process requirements.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor's Degree
Earned a bachelor's degree from the University of Mumbai in 2020.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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