IKImane Kassi
@imanekassi
Ambitious customer support advisor with a passion for problem-solving.
MoroccoWhat I'm looking for
As a dedicated Customer Support Advisor with experience at Outsourcia, I pride myself on providing exceptional support to customers. My role involves addressing product-related inquiries through chat and email, ensuring a seamless customer experience. I utilize consistent troubleshooting techniques to swiftly identify and resolve issues, demonstrating my commitment to customer satisfaction.
With a Master's Degree in Marketing and Business Strategy, I have a solid educational foundation that complements my practical experience. My previous role as a Junior Project Manager at Skills & Smart allowed me to hone my skills in digital strategy implementation and content creation, further enhancing my ability to manage customer interactions effectively. I am constantly seeking new challenges that will enrich my professional journey and contribute to my growth.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Outsourcia
Jan 2022 - Jan 2025 (3 years)
Provided comprehensive support to customers for product-related inquiries via chat and email, ensuring excellent customer experience through effective troubleshooting techniques.
Junior Project Manager
Skills & Smart
Jan 2021 - Jan 2022 (1 year)
Implemented digital strategies, created content, managed social networks, and set up website content while monitoring the company's e-reputation.
Intern
Petrohawk SARL
Jan 2019 - Jan 2020 (1 year)
Conducted a thesis on the CSR approach in companies, gaining insights into corporate social responsibility practices.
Intern
Koutoubia Holding
Jan 2018 - Jan 2019 (1 year)
Worked on the installation of an internal station, solving challenges related to project execution and management.
Mission Manager
Association « SOS BRÛLÉS »
Jan 2017 - Jan 2018 (1 year)
Organized charity events including a Glam Night and a two-day fair as part of a community service project.
Education
Degrees, certifications, and relevant coursework
Ecole nationale de commerce et de gestion
Master's Degree, Marketing and Business Strategy
2020 - 2022
Master's degree focused on marketing and business strategy, providing a comprehensive understanding of market dynamics and strategic planning.
Toulouse Business School
Bachelor's Degree, Business Development
2018 - 2019
Bachelor's degree program that included various aspects of business development and management.
Ecole française des affaires
Diploma, Management and Commercial Activity
2016 - 2018
Diploma program focused on management and commercial activity, equipping students with essential skills for business operations.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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