AAAbdo Ahmed
@abdoahmed
Business Administration graduate and customer service specialist.
MoroccoWhat I'm looking for
I am a Business Administration graduate and customer service specialist with over a year of experience in resolving technical and operational challenges for renowned brands like Zara and Red Bull Egypt. My bilingual proficiency in Arabic and English allows me to effectively communicate and connect with diverse customer bases. I am passionate about creating seamless experiences that align client needs with business objectives.
During my tenure as a Digital Advisor at Zara, I delivered personalized multilingual support to over 100 customers daily, achieving a 95% first-contact resolution rate. My efforts improved customer retention by 25% and streamlined online order management. Additionally, as an Event Coordinator for Red Bull Egypt, I successfully coordinated logistics for large-scale events, enhancing attendee satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Zara Worldwide Digital Advisor
Intelcia Intown
Jan 2024 - Present (1 year 5 months)
Delivered personalized multilingual support (English/Arabic) via live chat, phone, and email to 100+ daily customers, resolving inquiries related to order tracking, returns, technical troubleshooting, and payment discrepancies. Leveraged CRM tools (e.g., Microsoft Dynamics 365) to maintain a 95% first-contact resolution rate and reduce average handle time by 15% through streamlined workflows and p
Event Coordinator
Red Bull Egypt
Dec 2022 - Mar 2023 (3 months)
Coordinated end-to-end logistics for 15+ large-scale events (500+ attendees each), ensuring 100% operational readiness through vendor management, timeline adherence, and real-time troubleshooting. Streamlined guest registration workflows, reducing check-in time by 30% and increasing attendee satisfaction scores to 4.8/5 post-event surveys.
Social Media Specialist
Car House
Aug 2019 - Sep 2020 (1 year 1 month)
Developed and executed strategic long- and short-form social media content across platforms. Managed paid ad campaigns with a 3:1 ROI, optimizing content based on performance analytics.
Education
Degrees, certifications, and relevant coursework
Faculty of Commerce & Business Administration, Helwan University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration, focusing on core business principles and practices. Gained foundational knowledge in various aspects of business management.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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