Open to opportunities

Yahya Doughoui

@yahyadoughoui

Message

Customer-oriented applicant with experience in technical support and project management.

Morocco

Message

What I'm looking for

I am looking for a role that allows me to utilize my language skills and grow in a supportive environment.

I am a dedicated and communicative professional with a strong background in technical support and project management. My experience includes assisting in organizing technical processes and managing inquiries at the Robotics Center in Casablanca. I have developed essential skills in active listening and problem-solving, which I believe are crucial for providing excellent customer service.

Currently, I am seeking a position as a Remote Reservation Specialist at Plumber Brother company, where I can apply my language skills and service orientation. I am committed to continuous learning and development, and I am eager to contribute positively to a team while enhancing my professional capabilities.

Experience

Work history, roles, and key accomplishments

Assistant

IMR Intelligence Mental Robotique

Jan 2024 - Present (1 year 5 months)

Supported the organization of technical processes and assisted in communication with customers and partners. Managed inquiries and coordinated within the team, developing active listening and problem-solving skills.

Technical Support Team Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

Berrada School Establishment

High School Diploma, Mathematical Sciences

Completed a high school diploma with a specialization in Mathematical Sciences. Focused on core subjects including Mathematics, Physics, and Engineering Sciences.

Coursera

Certificate, Project Management

Completed online courses on Communication & Project Management, including 'Foundations of Project Management' and 'Project Management: The Basics for Project Management Success'. These courses enhanced skills in project coordination and communication.