Maher Hannoun
@maherhannoun
Energetic manager with expertise in digital marketing and communication.
What I'm looking for
As an energetic and enthusiastic manager, I bring a wealth of knowledge in business management, digital marketing, and communication. My professional journey has been marked by a commitment to excellence and a passion for learning new skills. I thrive in dynamic environments where I can leverage my organizational abilities and team spirit to drive results.
Throughout my career, I have successfully managed teams and projects in various sectors, including customer service and back-office operations. My experience as a team manager at Fusion BPO Services Morocco and Digital Works SA has honed my leadership skills and deepened my understanding of client needs. I am dedicated to fostering a collaborative atmosphere that encourages innovation and growth.
Experience
Work history, roles, and key accomplishments
Digital Marketing Specialist
Freelance
Jan 2023 - Present (2 years 6 months)
Provided expert digital marketing services to various clients. Developed and executed strategies to enhance online presence and achieve business objectives.
Team Manager
Fusion BPO Services Maroc
Jan 2022 - Dec 2023 (1 year 11 months)
Managed a team focused on customer service and back-office operations. Ensured efficient resolution of client inquiries and streamlined administrative processes.
Customer Relations Officer
Majorel Outsourcing
Jan 2019 - Dec 2022 (3 years 11 months)
Handled customer relations, providing support and technical assistance. Resolved complex issues and maintained high levels of customer satisfaction.
Team Manager
Digital Works SA Maroc
Jan 2018 - Dec 2019 (1 year 11 months)
Led a customer service team, overseeing daily operations and ensuring service quality. Implemented strategies to improve customer experience.
Quality Officer
ACCESS Téléservice
Jan 2015 - Dec 2016 (1 year 11 months)
Responsible for quality control in B2B operations, auditing and controlling quality processes. Ensured adherence to quality standards and improved operational efficiency.
Junior Consultant
Cabinet EP-assurance
Jan 2013 - Dec 2015 (2 years 11 months)
Provided junior consulting services in management and marketing. Assisted in developing strategies to enhance business performance and market presence.
Client Officer
AxA Assurance Maroc
Jan 2011 - Dec 2013 (2 years 11 months)
Managed client accounts, providing both customer and commercial services. Built strong client relationships and supported sales initiatives.
Client Officer
SITEL
Jan 2009 - Dec 2010 (1 year 11 months)
Handled customer inquiries and provided technical support. Ensured effective resolution of issues and maintained high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Unknown
Expertise en Digital Marketing & E-business, Digital Marketing & E-business
2016 - 2024
Acquired expertise in digital marketing and e-business, covering various aspects of online commerce and digital strategy.
Access Academy
Certificate, Business Process Management
2015 - 2016
Obtained a certificate in business process management from Access Academy. Focused on understanding and optimizing business workflows.
Maryland University USA
Correspondence Formation, Marketing
2013 - 2014
Completed a correspondence formation in Marketing, focusing on developing innovative ideas for new campaigns. Gained insights into strategic marketing and creative development.
Self-Study
Auto-formation, Management & Marketing
2011 - 2013
Undertook self-study in Management & Marketing, developing foundational knowledge in both fields. Focused on key principles and practices.
Unknown
Diplome de technicien spécialisée, Computer Systems and Networks
2009 - 2011
Earned a specialized technician diploma in Computer Systems and Networks. Acquired technical skills in IT infrastructure and networking.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Maher?
You can contact Maher and 90k+ other talented remote workers on Himalayas.
Message MaherFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
