Open to opportunities

Maher Hannoun

@maherhannoun

Message

Energetic manager with expertise in digital marketing and communication.

Morocco

Message

What I'm looking for

I am seeking a role that allows me to grow my skills in a collaborative environment, focusing on digital marketing and team management.

As an energetic and enthusiastic manager, I bring a wealth of knowledge in business management, digital marketing, and communication. My professional journey has been marked by a commitment to excellence and a passion for learning new skills. I thrive in dynamic environments where I can leverage my organizational abilities and team spirit to drive results.

Throughout my career, I have successfully managed teams and projects in various sectors, including customer service and back-office operations. My experience as a team manager at Fusion BPO Services Morocco and Digital Works SA has honed my leadership skills and deepened my understanding of client needs. I am dedicated to fostering a collaborative atmosphere that encourages innovation and growth.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist

Current

Freelance

Jan 2023 - Present (2 years 6 months)

Provided expert digital marketing services to various clients. Developed and executed strategies to enhance online presence and achieve business objectives.

Digital Marketing SEO Content Marketing Social Media Marketing Email Marketing Google Analytics

Team Manager

Fusion BPO Services Maroc

Jan 2022 - Dec 2023 (1 year 11 months)

Managed a team focused on customer service and back-office operations. Ensured efficient resolution of client inquiries and streamlined administrative processes.

Team Management Customer Service Back Office Operations Process Improvement Conflict Resolution Performance Monitoring

Customer Relations Officer

Majorel Outsourcing

Jan 2019 - Dec 2022 (3 years 11 months)

Handled customer relations, providing support and technical assistance. Resolved complex issues and maintained high levels of customer satisfaction.

Customer Service Technical Support Client Relations Problem Solving Communication CRM Software

Team Manager

Digital Works SA Maroc

Jan 2018 - Dec 2019 (1 year 11 months)

Led a customer service team, overseeing daily operations and ensuring service quality. Implemented strategies to improve customer experience.

Team Management Customer Service Quality Assurance Operational Management Training Performance Management

Quality Officer

ACCESS Téléservice

Jan 2015 - Dec 2016 (1 year 11 months)

Responsible for quality control in B2B operations, auditing and controlling quality processes. Ensured adherence to quality standards and improved operational efficiency.

Quality Assurance B2B Operations Quality Control Compliance Data Analysis

Junior Consultant

Cabinet EP-assurance

Jan 2013 - Dec 2015 (2 years 11 months)

Provided junior consulting services in management and marketing. Assisted in developing strategies to enhance business performance and market presence.

Management Consulting Marketing Strategy Business Development Market Research Project Coordination

Client Officer

AxA Assurance Maroc

Jan 2011 - Dec 2013 (2 years 11 months)

Managed client accounts, providing both customer and commercial services. Built strong client relationships and supported sales initiatives.

Client Management Customer Service Commercial Sales Relationship Building Communication

Client Officer

SITEL

Jan 2009 - Dec 2010 (1 year 11 months)

Handled customer inquiries and provided technical support. Ensured effective resolution of issues and maintained high customer satisfaction.

Customer Service Technical Support Troubleshooting Call Center Operations Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Unknown

Expertise en Digital Marketing & E-business, Digital Marketing & E-business

2016 - 2024

Acquired expertise in digital marketing and e-business, covering various aspects of online commerce and digital strategy.

Access Academy

Certificate, Business Process Management

2015 - 2016

Obtained a certificate in business process management from Access Academy. Focused on understanding and optimizing business workflows.

Maryland University USA

Correspondence Formation, Marketing

2013 - 2014

Completed a correspondence formation in Marketing, focusing on developing innovative ideas for new campaigns. Gained insights into strategic marketing and creative development.