Open to opportunities

Ikraan Abdi

@ikraanabdi

Message

Results-driven customer service advisor with strong administrative skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and values customer satisfaction.

I am a results-driven customer service advisor and administrator with over two years of experience in managing customer inquiries and data entry. My background includes working in various customer service roles where I have consistently maintained high satisfaction ratings while efficiently handling a large volume of interactions.

At EON Next, I resolved an average of 35 customer inquiries daily, achieving a 98% customer satisfaction rating. My role at Arvato involved processing applications for the Energy Bill Support Scheme, where I streamlined data entry and document management processes. Currently, I work with Capita, managing council tax inquiries and providing IT support, ensuring compliance with regulations and resolving disputes effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor for Westminster Council

Current

Capita

Jan 2024 - Present (1 year 6 months)

Managed council tax enquiries, ensuring accurate information dissemination and compliance with regulations. Resolved disputes and payment issues, using problem-solving and conflict resolution skills.

Council Tax Enquiries Dispute Resolution Payment Processing Data Entry IT Support

Customer Service Advisor

Arvato

Feb 2023 - Aug 2023 (6 months)

Processed and managed applications for the Energy Bill Support Scheme, ensuring accuracy and compliance. Streamlined data entry, document management, and customer correspondence to improve efficiency.

Data Entry Document Management Compliance

Customer Service Representative

EON Next

Jul 2022 - Sep 2022 (2 months)

Resolved an average of 35 customer inquiries per day, maintaining a 98% customer satisfaction rating. Processed 150 account modifications and customer claims per week, ensuring accuracy and compliance with company policies.

Customer Service Data Entry CRM Systems Customer Satisfaction Compliance

Education

Degrees, certifications, and relevant coursework

De Montfort University

BA (Hons) Education Studies, Education Studies

Grade: 2.1

Undertook a comprehensive curriculum in Education Studies, focusing on key theories and practices within the field. Achieved a 2.1 classification upon graduation.