Beatrice Okoro

Collected necessary information from residents for market research objectives, conducting phone interviews according to project standards while assuring data confidentiality. Listened to and recorded respondent's answers by company processes and regulations, polling people on various topics such as property, repairs, and home quality.

Handled incoming calls from customers regarding faults, emergencies, and distribution matters, including dangerous issues that could result in injury. Complied with GDPR guidelines to protect customer data, booked smart meter appointments, processed debit/credit investigations, and managed gas/key meters. Proactively handled vulnerable off-supply customers, raised manual and online decommission/re

Conducted professional market research interviews with respondents over the phone to the highest quality standards and agreed daily targets. Dealt with any problems or complaints professionally and sensitively. Completed surveys promptly, ensuring all gathered information was accurate and representative of respondents' views.

Analyzed prospective student applications based on standard admission policies and applied for admission to international schools, following up with emails and calls. Provided clarifications to student queries professionally and followed up on inquiries through various channels. Interviewed students to understand their objectives and background, reviewed all applications, and aided in completing e

Answered questions about company products or services, processed orders and transactions, and resolved issues by troubleshooting technical problems. Provided proactive customer outreach, handled customer complaints, and collected/analyzed customer feedback. Ensured the organization understood and delivered on its brand.

Obtained a graduate membership from the Nigeria Institute of Management. This membership signifies a professional level of competence in business administration and management.

Completed a Higher National Diploma in Business Administration and Management. Gained comprehensive knowledge and practical skills in various aspects of business operations and management.

Achieved the Senior Secondary School Certificate. This certification marks the completion of secondary education.

Obtained the First School Leaving Certificate. This certificate signifies the completion of primary education.