Huleji Boluwatife
@hulejiboluwatife
I'm an Executive Virtual Assistant delivering customer support and smooth operations.
NigeriaWhat I'm looking for
I support growing businesses with over 12 years of experience in remote and onsite roles, combining executive-level scheduling with hands-on customer care. I’ve handled customer support inquiries, resolved issues, managed executive calenders, and onboarded over 400+ clients.
My focus is empathy, communication, consistent follow ups, and keeping operations running smoothly. I respond to customer emails and messages, maintain service standards, and use CRM and ticketing systems to document, track, and resolve issues timely—using tools like HubSpot, Zendesk, and Freshdesk. I also coordinate 10–20 appointments daily, reduce missed appointments through reminders, and use calendar scheduling to keep client processes on track.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Digital Witch Support Team
Sep 2025 - Present (8 months)
Onboarded and supported 400+ online course participants and managed 30+ client emails/messages. Coordinated 10–20 daily executive appointments and reduced missed appointments through consistent reminders and follow-ups.
Customer Service Specialist
Centre for Climate Change and Energy Solutions
Jan 2020 - Sep 2025 (5 years 8 months)
Responded to 35+ customer inquiries daily via phone, email, and chats while maintaining same-day response standards. Resolved order tracking issues using Freshdesk ticketing to improve customer satisfaction.
Customer Service Specialist
MTN Nigeria
Jan 2014 - Jan 2020 (6 years)
Handled 40+ daily lost/damaged SIM retrievals and used Zendesk to track and follow up with 15+ customers per day. Collaborated with backend teams to resolve escalated issues and promoted 25+ value-added services daily to drive revenue.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology (B.Tech), Technology
Earned a Bachelor of Technology (B.Tech) from Ladoke Akintola University of Technology in Ogbomoso, Oyo State.
Availability
Location
NigeriaAuthorized to work in
Job categories
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