Frank Nwaeke
@franknwaeke
IT support professional offering hands-on helpdesk, ticketing, and end-user troubleshooting.
NigeriaWhat I'm looking for
I’m an IT support professional with hands-on helpdesk experience handling ticketing and end-user troubleshooting for hardware, software, and network issues. I’m comfortable working in Windows environments and using that knowledge to resolve cases quickly and reduce user downtime.
I manage end-user accounts, including setup, updates, and account maintenance, and I also set up desktops, printers, and other peripherals. With networking fundamentals (TCP/IP, DNS, DHCP) and security tools (Kali Linux, Nmap, Metasploit, Wireshark), I’m able to diagnose issues effectively, document resolutions, and escalate complex problems when needed.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Bet9ja
Handled helpdesk tickets for hardware, software, and network issues, resolving cases quickly to reduce user downtime. Managed end-user accounts and supported users with networking issues such as DNS, DHCP, and connectivity.
Education
Degrees, certifications, and relevant coursework
Nwaeke Frank
Education details are provided for Nwaeke Frank in Owerri, Imo State, Nigeria, but no degree or field information was specified.
Availability
Location
NigeriaAuthorized to work in
Job categories
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