Ikechi Rita Chidinma

I’m a detail-oriented Virtual Assistant and Customer Support Specialist with experience in regulatory compliance monitoring, stakeholder communication, customer relationship management, and business operations. I handle customer inquiries, resolve complaints, manage records, and support day-to-day operations with strong time management and problem solving.

At the Broadcast Regulator, National Broadcasting Commission (NBC), Nigeria, I serve as a point of contact for broadcasters, responding to regulatory inquiries and providing guidance on compliance requirements. I monitor multiple broadcast stations simultaneously, document findings accurately, maintain detailed records and reports, and communicate complex policies clearly to diverse stakeholders.

As the Small Business Owner of Ritstacy Beauty and Fashion Store, I support customers through WhatsApp, Facebook, and other social media platforms—helping with product selection, order placement, and after-sales support. I resolve customer complaints promptly, coordinate inventory tracking and order fulfillment, and create promotional content to support sales growth.